Partner Success Manager (Midwest - Remote)

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Tutored By Teachers

Tutored By Teachers

Tutored By Teachers provides personalized virtual instruction for high-need K-12 students, focusing on learning acceleration and delivering targeted tutoring by experienced teachers to achieve significant academic gains.

Diversified Consumer Services
11-50
Founded 2020
$10M raised

Description

  • Serve as a strategic partner to district and school teams, supporting program success and long-term growth.
  • Lead onboarding for new clients by establishing expectations, timelines, and milestones.
  • Own and manage a book of business, including territory planning, account health, renewals, and expansion.
  • Synthesize client feedback into actionable insights for internal teams and senior leadership.
  • Lead renewal and upsell efforts based on client goals and outcomes.
  • Identify at-risk accounts and coordinate internal efforts to reduce churn.
  • Build cross-functional relationships to align on partner needs and deliver a seamless client experience.

Requirements

  • 3–5+ years of experience in Customer Success or Account Management.
  • K–12 education experience and familiarity with district or school leadership preferred.
  • Strong organizational and project management skills with the ability to prioritize strategically.
  • Demonstrated success driving retention, expansion, churn reduction, client advocacy, and account lifetime value.
  • Experience navigating and resolving client challenges internally and externally.
  • Willingness to travel up to 40% of the work week.
  • Commitment to closing the opportunity gap and promoting inclusivity.
  • Ability to work remotely while supporting Midwest districts.

Benefits

  • Base salary range of $90,000–$110,000.
  • Fully remote work environment.
  • Healthcare coverage, including 100% coverage of certain plans for employees and families.
  • 401(k) access.
  • Wellness benefits, including free and low-cost mental health resources and support services.
  • Flexible, discretionary paid time off.
  • Company-provided laptop.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a remote Senior Customer Success Manager to manage enterprise healthcare client partnerships, maximize solution value, and drive customer outcomes through executive-level engagement.

CRM Salesforce
4 hours, 48 minutes ago

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a Senior Customer Success Manager to manage enterprise healthcare client partnerships, drive adoption and value from its solutions, and engage customer executives in a remote role with required travel.

CRM Salesforce
4 hours, 48 minutes ago

Remote Client Experience Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

5 hours, 3 minutes ago

Work From Home - Client Care Manager

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and family financial needs through web-based consultations.

5 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers