Tutor Intelligence

Tutor Intelligence provides AI-powered collaborative robots as a service, specifically designed to enhance the efficiency of contract packagers and manufacturers by automating palletizing processes and reducing labor costs.

Industrial Conglomerates

Industrials

11-50 (20)

Founded 2021

4 open positions

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Robotics Maintenance & Field Service Technician II / III (Phoenix, AZ)

3 weeks, 3 days ago

United States

Full-time

Junior

Robotics Engineer

IoT and Embedded Systems

Linux

Apply Now

Tutor Intelligence

Industrial Conglomerates

11-50

Founded 2021

View All Jobs 4

Description

Deploy, maintain, troubleshoot, and improve advanced robotic systems in customer facilities.
Own preventative maintenance, repairs, and field troubleshooting across an assigned West Coast territory.
Serve as the regional escalation point for difficult diagnostics and root-cause investigations in the Level III role.
Document failures, repairs, and root-cause findings to inform future product improvements.
Act as the primary point of contact for customers at field sites and manage relationships independently.
Travel regularly across Southern and Northern California, with surge and deployment support nationwide as needed.
Follow SOPs and keep work documentation thorough and consistent while working in the field.
Collaborate asynchronously with the broader team and keep customers and teammates updated on issues and progress.
Mentor junior technicians as the regional field team grows, in the Level III role.

Requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
Strong mechanical and electrical aptitude.
Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
Ability to read schematics and technical documentation.
Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
Strong documentation discipline and consistent adherence to SOPs.
Strong communication skills and comfort working asynchronously over Slack.
Ability to work independently, manage ambiguity, and drive problems to resolution without a playbook.
Willingness to travel approximately 75% and manage routes, schedules, and priorities independently.
Based in the Riverside / Inland Empire area or willing to relocate.
Valid driver's license and authorization to work in the U.S.
Level II: approximately 2+ years of experience maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
Level III: approximately 5+ years of experience, with a track record of leading difficult diagnostics and independently owning root-cause investigations.
Bachelor's degree in engineering or a related technical field, or equivalent hands-on experience (preferred).
Bilingual English/Spanish (preferred).
Robotics or automation experience (preferred).
Field service experience (preferred).
PLC troubleshooting experience (preferred).
ROS, Linux, or networking experience (preferred).
Military technical background (preferred).
Startup or high-growth company experience (preferred).
Fabrication, machining, welding, or 3D printing experience (preferred).

Benefits

Fully employer-covered health insurance.
Managed 401(k).
Regular in-office meals.
Unlimited PTO and company holidays.
Social events and a collaborative, low-ego work culture.
Opportunity to take ownership and solve real problems in a high-impact environment.

Interested in this position?

Apply directly on the company website

Apply Now

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