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Robotics Maintenance & Field Service Technician II / III (Phoenix, AZ)

12 hours, 30 minutes ago
United States
Full-time
Junior
Robotics Engineer
IoT and Embedded Systems
Linux
Apply Now
Tutor Intelligence

Tutor Intelligence

Tutor Intelligence provides AI-powered collaborative robots as a service, specifically designed to enhance the efficiency of contract packagers and manufacturers by automating palletizing processes and reducing labor costs.

Industrial Conglomerates
11-50
Founded 2021
View All Jobs 4

Description

  • Deploy, maintain, troubleshoot, and improve advanced robotic systems in customer facilities.
  • Own preventative maintenance, repairs, and field troubleshooting across an assigned West Coast territory.
  • Serve as the regional escalation point for difficult diagnostics and root-cause investigations in the Level III role.
  • Document failures, repairs, and root-cause findings to inform future product improvements.
  • Act as the primary point of contact for customers at field sites and manage relationships independently.
  • Travel regularly across Southern and Northern California, with surge and deployment support nationwide as needed.
  • Follow SOPs and keep work documentation thorough and consistent while working in the field.
  • Collaborate asynchronously with the broader team and keep customers and teammates updated on issues and progress.
  • Mentor junior technicians as the regional field team grows, in the Level III role.

Requirements

  • Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.
  • Strong mechanical and electrical aptitude.
  • Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.
  • Ability to read schematics and technical documentation.
  • Comfort using multimeters, hand tools, power tools, and diagnostic equipment.
  • Strong documentation discipline and consistent adherence to SOPs.
  • Strong communication skills and comfort working asynchronously over Slack.
  • Ability to work independently, manage ambiguity, and drive problems to resolution without a playbook.
  • Willingness to travel approximately 75% and manage routes, schedules, and priorities independently.
  • Based in the Riverside / Inland Empire area or willing to relocate.
  • Valid driver's license and authorization to work in the U.S.
  • Level II: approximately 2+ years of experience maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.
  • Level III: approximately 5+ years of experience, with a track record of leading difficult diagnostics and independently owning root-cause investigations.
  • Bachelor's degree in engineering or a related technical field, or equivalent hands-on experience (preferred).
  • Bilingual English/Spanish (preferred).
  • Robotics or automation experience (preferred).
  • Field service experience (preferred).
  • PLC troubleshooting experience (preferred).
  • ROS, Linux, or networking experience (preferred).
  • Military technical background (preferred).
  • Startup or high-growth company experience (preferred).
  • Fabrication, machining, welding, or 3D printing experience (preferred).

Benefits

  • Fully employer-covered health insurance.
  • Managed 401(k).
  • Regular in-office meals.
  • Unlimited PTO and company holidays.
  • Social events and a collaborative, low-ego work culture.
  • Opportunity to take ownership and solve real problems in a high-impact environment.

Interested in this position?

Apply directly on the company website

Apply Now

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