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Social Media & Reputation Specialist

3 hours, 44 minutes ago
Mexico, Argentina, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Colombia, Costa Rica, Dominican Republic, Uruguay, Venezuela, Puerto Rico
Full-time
Mid Level
Social Media Manager
Marketing and Growth
Copywriting CRM Instagram API SEO TikTok
Apply Now
TurFresh

TurFresh

TurFresh offers turf cleaning services and artificial grass cleaning products with specialized enzymes to eliminate pet turf odor and rejuvenate synthetic turf.

Professional Services
11-50
Founded 2010
View All Jobs 39

Description

  • Respond to reviews on Google Business Profile, Yelp, and Birdseye within 48 hours, escalating complaints to Customer Service when needed.
  • Develop and maintain review response guidelines, including tone, scenarios, escalation rules, and prohibited language.
  • Manage comments, direct messages, mentions, and relevant conversations across social channels, local groups, Reddit, and review sites.
  • Route sales and service inquiries through GoHighLevel and confirm receipt.
  • Prepare weekly listening digests covering customer questions, complaints, competitors, and content ideas.
  • Create weekly content calendars, write channel-specific posts and calls to action, and coordinate visual assets with creative resources and technicians.
  • Schedule and publish content on Instagram, Facebook, TikTok, and YouTube; verify links, UTM tags, and successful publication.
  • Review AI-generated calendars, captions, replies, and reports while improving prompts, brand voice rules, and workflows.
  • Track reviews, ratings, response rates, engagement, clicks, inquiries, and content performance; run copy and format tests and report findings.

Requirements

  • 3+ years of experience managing social media and online communities for a brand or agency, preferably in home services, local services, or multi-location businesses.
  • Excellent written English and the ability to produce clear, warm, persuasive copy for U.S. homeowners.
  • Demonstrated community management experience, including handling active comment and direct-message inboxes.
  • Experience managing reviews and public complaints at scale on Google Business Profile, Yelp, or Birdseye.
  • Experience with social listening tools or platforms such as Sprout Social or Brand24.
  • A track record of measurable channel or post performance improvements.
  • Basic visual editing skills with Canva, CapCut, or similar tools.
  • Ability to use AI for drafting while independently ensuring accuracy, quality, and brand alignment.
  • Strong organization, self-direction, follow-through, and judgment when escalating issues.
  • Preferred: GoHighLevel, Birdseye or other review-management platforms, Meta ad copy, UGC or creator content, and experience with pet-owner audiences.

Benefits

  • Full-time remote work with overlap during U.S. Pacific Time business hours.
  • Compensation to be defined.

Interested in this position?

Apply directly on the company website

Apply Now

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