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Senior CX Technology Solutions Advisor

1 hour, 44 minutes ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Azure Cisco CRM Generative AI
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 39

Description

  • Navigate early-stage pipeline leads and complex, multi-practice opportunities.
  • Help sellers advance pursuits through conversations, workshops, innovation labs, consulting engagements, or phase-one modernization initiatives.
  • Facilitate client discovery workshops and short-term engagements to assess current needs, limitations, strengths, and future direction.
  • Develop solution roadmaps that show how AI can progressively transform CCaaS implementations.
  • Clearly articulate the business value of proposed roadmaps, scopes, and solution options.
  • Create frameworks to measure and maximize ROI from combined CCaaS and AI investments.
  • Collaborate with other advisors to provide broad coverage across the technology landscape.
  • Develop winning proposals and shape pursuit and close strategies.
  • Expand the company's reach by opening new opportunities in emerging capability areas.
  • Contribute thought leadership to support go-to-market differentiation around AI, hyperscalers, and enterprise CX complexity.

Requirements

  • 8+ years of industry experience working with contact center technology.
  • 5+ years of technical experience with IVA, generative AI, and advanced speech systems.
  • Extensive knowledge of traditional CCaaS platforms such as Cisco, Genesys, Five9, NICE CXone, and Talkdesk.
  • Experience with at least one hyperscaler, such as Amazon, Google, or Microsoft, including its strengths and weaknesses in contact center, AI, and CX/EX.
  • Deep understanding of how AI technologies integrate with contact center environments, including conversational AI, predictive analytics, and agent assistance tools.
  • Early experience with agentic AI is preferred.
  • Expertise with related technologies such as WFM, QA, dialers, and telephony.
  • Proven track record in solutions engineering or pre-sales technical roles for CCaaS and AI solutions.
  • Experience managing large, multi-site contact center implementations.
  • Strong knowledge of IVA, speech engine, back-end, reporting, and CTI architecture.
  • Experience designing migration strategies from legacy contact centers to AI-enhanced CCaaS platforms.
  • Strong consultative approach with demonstrated ability to develop practical implementation methodologies.
  • Demonstrated success in articulating the business value of combined CCaaS, CRM, and AI investments.
  • Bachelor's degree required; master's degree or MBA is a plus.
  • Must reside in one of the specified U.S. states eligible for application.

Benefits

  • $175,000 - $225,000 annual salary.
  • Eligible to participate in an annual incentive program.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.
  • 100% remote work opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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