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CCaaS Architect - Google CCAI Solutions

1 hour, 50 minutes ago
United States
Full-time
Lead
Solutions Architect
Software Development
Android Express.js GCP iOS JavaScript Node.js Spring Vertex AI
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 39

Description

  • Lead voice and digital AI self-service solutions for large, multi-location contact centers.
  • Design, develop, and implement AI self-service applications with Google CCAI.
  • Interface with clients, lead design decisions, and define solution requirements and technical designs.
  • Serve as project lead for assigned Google Delivery practice CCAI projects.
  • Collaborate with project team members on conversation design specifications.
  • Integrate solutions with backend systems using web services, databases, and reporting tools.
  • Perform unit testing of developed code.
  • Support system and functional testing.
  • Manage or guide developers and support multiple projects simultaneously.
  • Develop solution documents and specifications for contact center solutions.

Requirements

  • 8+ years of overall architect experience.
  • 4+ years of experience with AI solutions.
  • 2+ years of hands-on technical experience with Google CCaaS or UJET.
  • Knowledge of Google Cloud Platform services, including IAM, Storage, Networking, Cloud Run, and Cloud Run Functions.
  • Experience managing large, multi-site contact center implementations.
  • Experience supporting quality assurance and user acceptance testing.
  • Experience with contact center reporting.
  • Ability to work independently, stay organized, be self-motivated, and maintain strong attention to detail.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree from a four-year college or university.
  • Preferred: Google certification and/or badge completion.
  • Preferred: experience managing staff.
  • Preferred: experience developing mobile applications for iOS and Android.
  • Preferred: experience integrating WFO platforms such as NICE, Verint, or Alvaria.
  • Preferred: experience migrating on-premise contact center platforms to cloud services.
  • Preferred: experience developing conversational agents with Dialogflow.
  • Preferred: proficiency in JavaScript, NodeJS, and frameworks such as Express and Spring.

Benefits

  • $145,000 - $175,000 annual salary.
  • Eligibility for an annual incentive program.
  • Full comprehensive benefits.
  • Medical, dental, and vision coverage.
  • Tax-advantaged health care accounts.
  • Financial and income protection benefits.
  • Paid time off (PTO) and wellness time off.
  • Remote work eligibility in approved U.S. states.

Interested in this position?

Apply directly on the company website

Apply Now

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