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CCaaS Architect - Bilingual French & English

3 weeks, 1 day ago
Canada
Full-time
Lead
Solutions Architect
Software Development
Android Express.js GCP iOS JavaScript Node.js Spring
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 53

Description

  • Lead voice and digital AI self-service solutions for large, multi-location contact centers.
  • Design, develop, and implement AI self-service applications using Google CCAI.
  • Interface with clients, lead design decisions, and define solution requirements and technical designs.
  • Serve as project lead for assigned Google Delivery practice and Google CCAI projects.
  • Collaborate with project team members on conversation design specifications.
  • Integrate solutions with backend systems using web services, databases, and reporting tools.
  • Perform unit testing of developed code.
  • Support system testing and functional testing.
  • Lead and support contact center implementation work throughout the full project lifecycle.

Requirements

  • Fluent verbal and written English and French communication skills.
  • 8+ years of overall contact center architect experience.
  • 4+ years of experience with AI solutions.
  • Experience with Google Cloud Platform services, including IAM, Storage, Networking, Cloud Run, and Cloud Run Functions.
  • Experience supporting multiple projects simultaneously.
  • Experience managing large, multi-site contact center implementations.
  • Experience managing or mentoring developers, or interest in doing so.
  • Experience writing solution design documents and specifications for contact center solutions.
  • Experience supporting quality assurance and user acceptance testing.
  • Experience with contact center reporting.
  • Must be organized, self-motivated, detail-oriented, and able to work independently.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree from a four-year college or university.
  • Preferred: 2+ years of hands-on experience with Google CCaaS or UJET.
  • Preferred: Google Certification and/or Badge completion.
  • Preferred: Experience managing staff.
  • Preferred: Experience developing mobile applications for iOS and Android.
  • Preferred: Experience integrating WFO platforms such as NICE, Verint, or Alvaria.
  • Preferred: Experience migrating legacy on-premise contact center platforms to cloud services.
  • Preferred: Experience developing conversational agents with Dialogflow.
  • Preferred: Proficiency in JavaScript, NodeJS, and frameworks such as Express and Spring.

Interested in this position?

Apply directly on the company website

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