Senior Engagement Manager

2 months, 1 week ago
Full-time
Senior
Project and Program Management
Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Lead complex, high-stakes integrations for Tier-1 enterprise partners.
  • Manage multi-stream projects with custom features, regulatory requirements, and bespoke operational workflows.
  • Act as a trusted advisor on Open Banking strategy and payment flow optimization.
  • Bridge external partner needs and timelines with internal product availability to drive successful rollouts.
  • Identify gaps in integration assets and policies and create best-practice playbooks for the team.
  • Lead operational rehearsals and coordinate alignment across Product, Risk, Legal, and Support for launches.
  • Mentor junior and mid-level Engagement Managers on project management and client negotiation.
  • Synthesize enterprise client feedback into strategic input for Product and Engineering roadmaps.

Requirements

  • Solid experience in technical program or project management with Enterprise or Strategic accounts.
  • Experience managing Web Services API integrations.
  • Ability to discuss technical architecture with CTOs and Engineering Leads.
  • Deep knowledge of the payments ecosystem, including Open Banking, ACH, and RTP.
  • Demonstrated ability to manage conflicting stakeholder needs in complex matrix environments.
  • Proven track record of turning at-risk projects into successful launches through negotiation and creative problem solving.
  • PMP or Agile certification is a plus.
  • Experience in fintech is strongly implied by the role context.

Benefits

  • Bradesco health and dental plan for you and your dependents with no co-payment.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home office allowance.
  • Access to Wellhub for physical activities and online classes.
  • Trustly Club discounts at educational institutions and partner stores.
  • English Program with online group classes and a private teacher.
  • Extended maternity and paternity leave.
  • Birthday off.
  • Flexible hours and remote-first work with the ability to work from any city in Brazil.
  • Apple equipment welcome kit, including MacBook Pro and iPhone, subject to internal criteria.
  • Annual premium bonus based on KPI and individual performance at the company's discretion.
  • Referral program reward for successful candidate referrals.

Interested in this position?

Apply directly on the company website

Apply Now

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