Client Support Specialist

1 hour, 52 minutes ago
Full-time
Junior
Customer and Technical Support
Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Support customers across email, chat or messaging, phone, and future video channels.
  • Troubleshoot, escalate, and resolve client, merchant, and end-user questions or issues.
  • Use a systematic approach to isolate and solve complex problems.
  • Educate customers on how to maximize Trustly products and services.
  • Provide end-to-end support with a customer-obsessed, high-quality, personalized approach.
  • Answer implementation questions for enterprise merchants, including API, UI, and transaction inquiries.
  • Handle payment and financial inquiries such as payment status, payment declines, transaction issues, and collections questions.
  • Support internal, external, and third-party customers used for processing.

Requirements

  • Experience in a customer support or operations role.
  • Strong written and verbal communication skills.
  • Experience supporting customers via email and chat as well as by phone.
  • Excellent English language skills, both written and verbal.
  • Empathy, passion, and a strong commitment to helping customers.
  • iOS or Android experience is a plus.
  • Previous experience with Salesforce Service or another CRM is preferred.
  • Ability to work in a remote-first environment.
  • $19 - $24 CAD per hour base pay.

Benefits

  • Flexible paid time off and generous PTO accrual plans.
  • Comprehensive medical, dental, vision, and other insurance coverage.
  • Home office setup allowance.
  • Internet stipend.
  • Retirement plan match for 401k and RRSP.
  • Gender-neutral paid parental leave.
  • Remote-first work culture.
  • Opportunity to work in a diverse, global FinTech environment.

Interested in this position?

Apply directly on the company website

Apply Now

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