Slovak Speaking Customer Service Agent For Booking.com - Work In Greece

1 hour, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality customer support to Slovak-speaking clients via phone, email, and chat.
  • Assist customers with booking inquiries, modifications, cancellations, and related requests.
  • Resolve customer issues effectively to ensure a positive and seamless travel experience.
  • Maintain accurate records of customer interactions in the CRM for quality assurance.
  • Stay updated on Booking.com services, promotions, and policies to provide accurate information.
  • Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

  • Fluency in Slovak, both written and spoken.
  • Proficiency in English is a plus.
  • Previous experience in customer service or the travel and hospitality industry is preferred.
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • Proficiency with CRM systems and standard office applications.
  • Self-motivated and able to work independently in a remote working environment.
  • Enthusiasm for the travel industry and willingness to work in Greece.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • 2 extra salaries per year.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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