Associate Product Manager, FIC Support

21 hours, 1 minute ago
Full-time
Junior
Product Management
Trustly

Trustly

Trustly specializes in developing and providing online payment solutions that leverage Open Banking technology to enhance payment processes, reduce costs, and streamline financial services for consumers, merchants, and banks.

Diversified Financial Services
251-1K
Founded 2008

Description

  • Own the product roadmap and requirements for expanding open banking connectivity and improving platform coverage.
  • Define product and business requirements for product initiatives.
  • Serve as the product representative for FIC-related support questions and issues across Slack channels.
  • Conduct product research and investigations with engineers to resolve issues.
  • Communicate issue resolutions and updates to internal stakeholders.
  • Work with stakeholders to build and execute a prioritization framework for FIC support and product work.
  • Improve the efficiency and speed of solving FIC product-related issues.
  • Collaborate with Engineering, Core Product, Data Analytics, Legal, Risk, Compliance, Sales, and Merchant Success on scalable, secure, and compliant initiatives.

Requirements

  • Prior experience in product management.
  • Ability to read and interpret JSON payloads and API responses.
  • Basic understanding of HTTP methods and status codes.
  • Comfortable analyzing logs and debugging integration issues.
  • Excellent communication skills for working with cross-functional, cross-border teams in the U.S. and Brazil.
  • Detail-oriented and eager to learn.
  • Result-oriented, self-starter, and creative problem solver who follows through on projects.
  • Ability to multitask and prioritize among different initiatives.
  • Experience working with Agile methodologies and tools such as Jira and Confluence.
  • Advanced English.

Benefits

  • Bradesco health and dental plan for you and your dependents with no co-payment.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home office allowance.
  • Wellhub access for physical activities and online classes.
  • Trustly Club discounts at educational institutions and partner stores.
  • English program with online group classes and a private teacher.
  • Extended maternity and paternity leave.
  • Birthday off.
  • Flexible hours and remote-first work environment across any city in Brazil.
  • Welcome kit with Apple equipment, including MacBook Pro and iPhone, subject to internal purchase criteria.
  • Referral program with rewards for successful referrals.

Interested in this position?

Apply directly on the company website

Apply Now

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