Sr. Systems Developer

5 days, 19 hours ago
Mid Level
DevOps and Infrastructure
True

True

True is a global talent management platform providing recruitment, assessment, coaching, and software solutions for high-performing leaders and teams.

Professional Services
51-250
Founded 2012

Description

  • Diagnose and troubleshoot complex technical issues and provide advanced solutions and guidance.
  • Support internal and external stakeholders with timely issue resolution in a fast-paced environment.
  • Collaborate with other departments on product development, troubleshooting, new implementations, and quality assurance.
  • Monitor IT tickets, resolution times, and internal feedback to maintain service quality.
  • Respond to tickets in the queue promptly and escalate critical issues when needed.
  • Train and mentor junior team members on escalations, procedures, and process improvement.
  • Identify workflow inefficiencies and recommend solutions to streamline support operations.
  • Document solutions, FAQs, and best practices for internal stakeholders and team members.
  • Analyze data, metrics, and current procedures to identify gaps in IT systems and processes.

Requirements

  • Bachelor's degree or equivalent experience in IT, Business, or a related field.
  • 3-5 years of experience in a support, technical, or customer service role.
  • Proficiency in troubleshooting, ticketing systems, and working with system vendors.
  • Strong customer service orientation and ability to work well under pressure.
  • Strong written and verbal communication skills.
  • Strong attention to detail and analytical skills.
  • Ability to be flexible and adaptable to changing conditions.
  • Project management capability and a high level of ownership.
  • Experience giving and receiving constructive feedback.
  • Preferred: experience mentoring or leading teams remotely.
  • Preferred: certifications such as CompTIA A+, CCNA, or ACSP.
  • Preferred: experience supporting software products, SaaS platforms, or technical environments.
  • Preferred: strong experience with Salesforce, Conga, and/or Domo.
  • Preferred: strong experience with Apple products and Google Applications.

Benefits

  • Remote work within the United States.
  • Reasonable accommodations for individuals with disabilities during the application or interview process.
  • Use of AI tools in the hiring process with final decisions made by humans.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Endpoint Systems Engineer (L2)

Prime System Solutions Internet Software & Services

L2 Endpoint Systems Engineer supporting the endpoint engineering team to ensure endpoint devices are secure, compliant, and operationally healthy, with an immediate focus on patching operations and remediating a backlog of Liongard deployments.

PowerShell
1 day, 1 hour ago

Staff Systems Engineer – Low Latency & Networking

Jito Labs 1-10 Internet Software & Services

Jito Labs is hiring a Staff Systems Engineer to build and debug low-latency Solana infrastructure where performance, reliability, and transaction privacy depend on solving complex cross-layer systems problems.

Assembly C C++ Linux Rust Solana Wireshark
5 days, 17 hours ago

Systems Engineer, Platform Requirements and Verification

Waabi 51-250 Road & Rail

Waabi is seeking a Systems Engineer for its platform requirements and verification work on autonomous vehicle systems, focused on defining, testing, and validating the vehicle platform that supports the company’s self-driving trucks and robotaxis.

Machine Learning MATLAB Python
5 days, 18 hours ago

Senior Systems Engineer (L4)

GXA 11-50 Internet Software & Services

GXA is hiring a Senior Systems Engineer to lead client IT service delivery, own complex infrastructure support, and act as a trusted technical advisor for business-critical environments.

Active Directory AWS Azure Cisco SQL
5 days, 18 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers