RemoteLeaf Logo
Log in Sign up

Director, Customer Growth & Success

2 hours, 47 minutes ago
United States
Full-time
Lead
Customer Success
Customer and Technical Support
CRM
Apply Now
Trooptravel

Trooptravel

Meeting Planning Made Easy with Data! TROOP Plan your next in person meeting in minutes! Our meeting planning platform helps to save time, cut costs and reduce CO2. Check it out! Founded to increase face time with people you like by reducing travel cos...

Consumer Services
51-250
Founded 2017
$20M raised
View All Jobs 4

Description

  • Lead the post-sale customer organization across onboarding, product adoption, retention, expansion, and advocacy.
  • Build and manage a team focused on driving product usage, customer retention, and account growth.
  • Partner cross-functionally with Marketing, Sales, Product Marketing, Product, and RevOps to support customer outcomes.
  • Help establish product-market fit by gathering and translating customer feedback into actionable insights for the Product team.
  • Drive product adoption and usage through onboarding, customer interactions, and product session reviews.
  • Create frameworks to measure customer success, including time to value, engagement, and advocacy.
  • Standardize onboarding, customer interaction, and growth processes.
  • Build and monitor customer account health scoring.
  • Own customer retention and expansion performance, including revenue retention and expansion targets.
  • Develop customer engagement strategies, playbooks, and KPI dashboards for key success metrics.

Requirements

  • 6-8+ years of experience in SaaS customer success, account management, or revenue leadership.
  • 3-5+ years leading client success teams in a post-sale organization.
  • Experience scaling customer success in growth-stage or mid-market SaaS.
  • Ability to influence cross-functional stakeholders at the executive level.
  • Strong data-driven decision making with operational rigor.
  • Experience building KPI dashboards and managing customer health metrics is preferred.
  • Familiarity with CRM, customer success platforms (CSP), and automation tools is preferred.
  • Remote work availability aligned to CDT and EST time zones is required.

Benefits

  • Remote-first work environment with frequent in-person engagements across US, Spain, and South Africa hubs.
  • Opportunity to join the founding team at an early-stage, fast-growing company.
  • Supportive, diverse, multicultural team culture.
  • Backed by prominent investors, including Madrona Group.
  • 23 days of paid time off per year.
  • Healthcare, dental, vision, and life insurance through DEEL.
  • Annual mental health budget for employee support.
  • Annual company offsite to a surprise location.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zensurance

Retention Associate (Remote First)

Zensurance 51-250 Insurance

Zensurance is hiring a Remote-First Retention Associate in Toronto to support commercial insurance client accounts by resolving billing issues, coordinating with brokers and financing partners, and keeping accounts in good standing.

Canada Full-time Junior Customer Success
$48k-$60k
CRM
2 minutes ago
Outreach

Customer Advocacy Specialist

Outreach 1K-5K Internet Software & Services

Outreach is hiring a remote Customer Advocacy Senior Specialist to build and manage customer advocacy programs that turn customer success stories into content, strengthen relationships, and support pipeline growth.

United States Full-time Senior Customer Success Social Media Manager
$81k-$95k
Content Marketing
2 minutes ago
CloudFactory

AI Platform Implementation Engineer

CloudFactory 1K-5K IT Services

CloudFactory is hiring an AI Platform Implementation Engineer to lead technical onboarding for new customers and ensure smooth activation of client data, authentication, and ML workflows on the platform.

United Kingdom Romania Full-time Junior Customer Success Implementation Engineer
AWS Bash Computer Vision JSON Machine Learning OAuth OpenCV Pillow Postman Python REST API SAML SQL XML
17 minutes ago
AutoLeap

Customer Success Associate

AutoLeap 51-250 Automotive

AutoLeap is seeking a Customer Success Associate to support auto repair shop owners using its cloud-based shop management software and help drive customer adoption, support, and growth.

Pakistan Junior Customer Success
32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers