Trivium Group

Trivium Group is a full-service Amazon Agency and growth partner that specializes in Amazon PPC, Listings Optimizations, Amazon DSP, and more. With a profit-first approach, their mission is to position products strategically for maximum sales on Amazon...

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Consumer Discretionary

11-50 (45)

Founded 2021

13 open positions

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Customer Success Manager

6 hours, 33 minutes ago

United States

Full-time

Junior

Customer and Technical Support

ClickUp CRM Digital Marketing Google Ads SEO

Apply Now

Trivium Group

Media

11-50

Founded 2021

View All Jobs 13

Description

Serve as the main point of contact for client accounts and own day-to-day client relationships.
Conduct weekly or bi-weekly strategy calls with clients and lead structured conversations.
Maintain proactive communication with clients through calls, messaging, and updates.
Analyze performance across Facebook Ads, Google Ads, and SEO and translate results into actionable insights.
Provide strategic recommendations to improve campaign performance and client outcomes.
Own client satisfaction, retention, and relationship growth across assigned accounts.
Proactively identify and resolve issues to prevent churn and protect client relationships.
Identify upsell opportunities when appropriate.
Deliver customized performance reports and clearly explain campaign metrics and ROI.
Coordinate with the fulfillment team to ensure deliverables are completed on time.

Requirements

2–4 years of experience in Customer Success, Account Management, Client Strategy, or digital marketing agency roles.
Hands-on digital marketing and client management experience is required.
Strong understanding of Facebook Ads, Google Ads, and SEO.
Experience managing client relationships in an agency environment.
Ability to analyze marketing results and communicate strategy clearly.
Excellent verbal communication skills.
Strong client relationship management, strategic thinking, and problem-solving skills.
Ability to lead client calls and hold structure.
High ownership and accountability.
Ability to manage multiple client accounts simultaneously with strong organization and follow-through.
Experience with GoHighLevel for CRM and client communication is preferred.
Experience with Slack and ClickUp is preferred.

Benefits

Fully remote work environment.
Salary of $3,500–$4,500 per month base.
Performance bonuses with OTE of approximately $5,000+ per month.
Opportunity to work closely with leadership.
Clear path to leadership roles.
Fast-growing digital marketing agency environment.

Interested in this position?

Apply directly on the company website

Apply Now

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