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Customer Success Manager

1 month, 1 week ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
ClickUp CRM Digital Marketing Google Ads SEO
Apply Now
Trivium Group

Trivium Group

Trivium Group is a full-service Amazon Agency and growth partner that specializes in Amazon PPC, Listings Optimizations, Amazon DSP, and more. With a profit-first approach, their mission is to position products strategically for maximum sales on Amazon...

Media
11-50
Founded 2021
View All Jobs 22

Description

  • Serve as the main point of contact for client accounts and own day-to-day client relationships.
  • Conduct weekly or bi-weekly strategy calls with clients and lead structured conversations.
  • Maintain proactive communication with clients through calls, messaging, and updates.
  • Analyze performance across Facebook Ads, Google Ads, and SEO and translate results into actionable insights.
  • Provide strategic recommendations to improve campaign performance and client outcomes.
  • Own client satisfaction, retention, and relationship growth across assigned accounts.
  • Proactively identify and resolve issues to prevent churn and protect client relationships.
  • Identify upsell opportunities when appropriate.
  • Deliver customized performance reports and clearly explain campaign metrics and ROI.
  • Coordinate with the fulfillment team to ensure deliverables are completed on time.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, Client Strategy, or digital marketing agency roles.
  • Hands-on digital marketing and client management experience is required.
  • Strong understanding of Facebook Ads, Google Ads, and SEO.
  • Experience managing client relationships in an agency environment.
  • Ability to analyze marketing results and communicate strategy clearly.
  • Excellent verbal communication skills.
  • Strong client relationship management, strategic thinking, and problem-solving skills.
  • Ability to lead client calls and hold structure.
  • High ownership and accountability.
  • Ability to manage multiple client accounts simultaneously with strong organization and follow-through.
  • Experience with GoHighLevel for CRM and client communication is preferred.
  • Experience with Slack and ClickUp is preferred.

Benefits

  • Fully remote work environment.
  • Salary of $3,500–$4,500 per month base.
  • Performance bonuses with OTE of approximately $5,000+ per month.
  • Opportunity to work closely with leadership.
  • Clear path to leadership roles.
  • Fast-growing digital marketing agency environment.

Interested in this position?

Apply directly on the company website

Apply Now

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