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Operations Associate

2 months, 3 weeks ago
Philippines
Full-time
Junior
Operations Specialist
Operations
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 20

Description

  • Monitor and manage operational queues related to live event ticket transactions.
  • Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns.
  • Assess unusual or escalated cases and determine the most appropriate resolution using available tools, processes, and information.
  • Apply critical thinking and sound judgment when standard procedures do not fully address a situation.
  • Learn operational processes quickly and connect information across multiple workflows and scenarios.
  • Escalate high-risk or complex cases when additional support or approval is required.
  • Maintain accuracy while handling transactions with tight deadlines and high customer impact.
  • Follow established quality standards, workflows, and operational procedures.
  • Support the team in meeting service levels, performance metrics, and operational targets.
  • Communicate clearly with team leaders and internal stakeholders about case status, risks, and required actions.

Requirements

  • Previous experience in operations, escalations, quality assurance, customer support, technical support, transaction processing, or a similar environment.
  • Experience as a Quality Analyst, Team Leader, Senior Operations Associate, Escalations Specialist, Subject Matter Expert, or similar role is highly preferred.
  • Strong critical-thinking, decision-making, and problem-solving abilities.
  • Ability to remain calm and organized while resolving urgent or high-pressure situations.
  • Strong attention to detail and the ability to identify inconsistencies or potential risks.
  • Ability to learn new systems, workflows, and processes quickly.
  • Strong written and verbal English communication skills.
  • Comfortable working independently while knowing when to escalate concerns.
  • Experience working with performance metrics, quality standards, or operational KPIs is an advantage.
  • Must be flexible to work within the company’s operating window of 8:00 a.m. to 11:00 p.m. Eastern Time.
  • Must be open to morning, evening, weekend, and rotating shift assignments based on operational requirements.
  • Availability during Fridays, Saturdays, and selected Sundays may be required because these are among the busiest periods for live events.
  • Full-time availability.
  • Remote work from EST/PST business hours.

Benefits

  • Opportunities for growth and advancement.
  • Competitive compensation package.
  • Remote work arrangement.
  • Full-time schedule.

Interested in this position?

Apply directly on the company website

Apply Now

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