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Dental Treatment Coordinator

2 weeks, 2 days ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 35

Description

  • Review treatment plans with patients and explain procedures, timelines, fees, and next steps in clear terms.
  • Coordinate appointments for consultations, treatments, follow-ups, and referrals.
  • Verify dental insurance benefits, coverage limits, deductibles, and patient responsibilities.
  • Prepare treatment estimates and discuss payment plans or financing options with patients.
  • Follow up with patients who have pending or unscheduled treatment to encourage case acceptance.
  • Answer patient questions about procedures, insurance, billing, and scheduling.
  • Work with dentists, hygienists, dental assistants, and front-office staff to coordinate treatment accurately.
  • Update patient records, treatment notes, insurance details, and communication logs in the practice management system.
  • Submit pre-authorizations, insurance estimates, and supporting documents when required.
  • Maintain confidentiality when handling sensitive patient and financial information.

Requirements

  • At least 2 years of experience in dental treatment coordination, dental administration, or a similar dental role.
  • Strong understanding of dental terminology, procedures, treatment plans, and tooth numbering.
  • Experience verifying dental insurance benefits and explaining patient financial responsibility.
  • Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar systems.
  • Excellent spoken and written English.
  • Strong customer service, organization, and follow-up skills.
  • Comfortable discussing treatment costs and payment options with patients.
  • Able to manage multiple patients, appointments, and treatment plans accurately.
  • Experience supporting a North American dental practice is preferred.
  • A degree, diploma, or clinical background in dentistry, dental assisting, or dental hygiene is an advantage.
  • Experience with dental insurance pre-authorizations and claims is preferred.
  • Knowledge of cosmetic, restorative, orthodontic, or surgical dental procedures is preferred.
  • Experience using patient communication, scheduling, and financing platforms is preferred.
  • Ability to manage treatment follow-up reports and track unscheduled cases is preferred.
  • Confident, empathetic, and comfortable speaking with patients by phone, email, or video call.

Benefits

  • Collaborative and supportive work environment.
  • Opportunity to grow with the company.
  • Stable, long-term remote work opportunity.
  • Health Insurance (Maxicare HMO) after 3 months probationary period.

Interested in this position?

Apply directly on the company website

Apply Now

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