Product Manager, Specialty Workflows

8 hours, 9 minutes ago
Full-time
Mid Level
Product Management
Transform9

Transform9

Transform9 offers an automated voice bot virtual assistant designed for physician practices, enabling patients to engage in intelligent conversations using the existing practice phone number or website, without the need for additional apps or new phone...

Internet Software & Services
1-10
Founded 2019

Description

  • Write detailed, unambiguous product requirements and user stories for specialty-specific agent workflows.
  • Embed with client practices to map front-office, back-office, and clinical-adjacent workflows firsthand.
  • Stand up and run the company’s first Customer Advisory Board.
  • Prioritize the specialty workflow roadmap with Product and Engineering teams.
  • Define and track success metrics such as containment rate, transfer rate, scheduling accuracy, and patient satisfaction.
  • Synthesize client feedback and clinical best practices into product decisions.
  • Own how the AI agents handle workflow differences across specialties such as orthopedics, ophthalmology, gastroenterology, neurology, urology, dermatology, and cardiology.

Requirements

  • Deep knowledge of specialty practice workflows and systems, ideally from working inside a practice in operations, administration, or management.
  • Exceptionally clear writing skills with the ability to produce requirements that leave no room for interpretation.
  • 3+ years of experience in product management or physician-practice operations leadership.
  • Strong analytical rigor and excellent stakeholder communication skills.
  • Experience with EHR and practice management systems across multiple specialties (nice to have).
  • Experience with conversational AI, voice products, or AI-native systems (nice to have).
  • Experience running customer advisory boards or similar client programs (nice to have).
  • Remote work eligibility in the US; hybrid work is available for candidates in the Birmingham, AL area.
  • Periodic travel to client practices.

Benefits

  • Top-tier medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Paid time off plus holidays.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

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