Senior Customer Success Manager APAC

2 days, 23 hours ago
Full-time
Senior
Customer and Technical Support
Traackr

Traackr

Traackr is the leading data-driven influencer marketing software that empowers marketers to find influencers, manage campaigns, and access insightful reporting. Our platform supports influencer marketing strategies, streamlines campaigns, and scales gl...

Internet Software & Services
51-250
Founded 2009
$13M raised

Description

  • Establish tailored onboarding and training plans for new enterprise clients in APAC.
  • Provide coaching and use case analysis to support early product adoption and success.
  • Define critical success measures for clients’ influencer programs using quantitative and qualitative indicators.
  • Identify current program gaps and position the Traackr product in support of strategic client goals.
  • Monitor client adoption and usage across the APAC region.
  • Partner with Client Partners and Customer Success Managers on strategic account management efforts.
  • Identify and escalate signs of account risk and opportunities for account growth.

Requirements

  • 7+ years of experience as a customer success manager working with global enterprise clients.
  • Experience with SaaS technology, preferably in marketing or communication ecosystems.
  • Experience in beauty or influencer marketing.
  • Demonstrated public speaking and presentation skills.
  • Experience facilitating dynamic workshops with content presentation and engaging exercises for small and large groups.
  • Excellent written and verbal communication skills across multiple geographies.
  • Ability to speak with clients at all organizational levels.
  • Collaborative, team-oriented mindset.
  • Experience working in a consultative capacity with clients, including running workshops and delivering presentations.
  • Bachelor's degree or higher.
  • Fluent English.
  • Another APAC language is a plus.

Benefits

  • Competitive salary.
  • Remote work options with hybrid flexibility and a home office setup stipend.
  • Coworking office subscription for collaborative spaces.
  • Health, dental, and life insurance coverage.
  • Open vacation policy and flexible holiday schedule.
  • Paid parental leave.
  • Career development opportunities, including internal and external training.

Interested in this position?

Apply directly on the company website

Apply Now

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