Collections Representative

1 hour, 58 minutes ago
Full-time
Senior
Customer and Technical Support
Total AI Systems

Total AI Systems

Total AI Systems Inc. specializes in the development of commercial applications that incorporate next generation artificial intelligence and automation. Our software solutions help businesses modernize their processes and reallocate valuable resources....

Internet Software & Services
11-50
Founded 2020

Description

  • Lead live web meetings and customer-facing sessions with clients.
  • Teach customers how to use the software effectively.
  • Guide customers through onboarding and training sessions.
  • Build rapport and maintain strong customer relationships.
  • Help customers achieve meaningful results with the platform.
  • Follow structured playbooks in customer interactions.
  • Contribute ideas to improve customer success playbooks and processes.
  • Communicate clearly and professionally in verbal and written formats.

Requirements

  • Hands-on experience managing consumer debt collection operations.
  • Background in third-party collection agencies or consumer collections at major lenders.
  • Solid understanding of consumer debt collection laws and compliance.
  • Experience training, coaching, or managing collectors.
  • Strong verbal and written communication skills.
  • Comfort leading customer training and onboarding sessions.
  • Ability to build trust quickly and work well with people.
  • Confidence, professionalism, and a personable presence on video calls.
  • SaaS customer success experience is not required.
  • Commercial or accounting collections backgrounds are not a fit.

Interested in this position?

Apply directly on the company website

Apply Now

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