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Associate Field Service Technician

6 hours ago
United States
Full-time
Entry Level
Technical Support Engineer
IoT and Embedded Systems
Apply Now
Toshiba

Toshiba

Toshiba is a Japanese multinational conglomerate known for its innovative solutions in power, industrial infrastructure, and electronic components. With a history of over 135 years, Toshiba is a leader in technology, providing products and services ran...

Electrical Equipment
5K-10K
Founded 1875
View All Jobs 6

Description

  • Perform basic diagnostics, repairs, adjustments, and component or product replacements for retail and commercial technology.
  • Install, relocate, discontinue, configure, upgrade, and modify retail point-of-sale equipment and related systems.
  • Travel to customer locations within the assigned territory and nationally as needed, including by air.
  • Communicate work status, issues, and service needs with customers, managers, peers, and team members.
  • Complete service events accurately, on time, and with minimal disruption to customer operations.
  • Plan and prioritize work to meet service-level objectives, including responding to schedule changes and working varied shifts.
  • Document installations, service calls, travel, mileage, time, and expenses using company systems and established procedures.
  • Maintain trunk stock and inventory needed to support customer service calls.
  • Perform equipment refurbishment and other related duties as assigned.

Requirements

  • High school diploma and 2+ years of experience in an electronics field.
  • Ability to travel up to 100% domestically, including regular air travel when required.
  • Basic knowledge of personal computers, network infrastructure, monitors, cash registers, POS equipment, scanners, handheld devices, kiosks, and printers.
  • Mechanical aptitude and competency in electricity, electronics, test equipment, electric meters, and basic hand tools.
  • Ability to diagnose and repair IT signal and power cables and low-voltage wiring systems.
  • Ability to follow written and verbal instructions and communicate clearly and professionally.
  • Strong customer service, multitasking, prioritization, organizational, and problem-solving skills.
  • Ability to work independently and as part of a team, with a self-motivated and dependable work ethic.
  • Ability to work long hours, varying shifts, overtime, and weekends in a physically demanding environment.
  • Ability to drive to multiple customer locations, lift up to 50 pounds, use ladders or lifts, and frequently stand, walk, bend, squat, and reach; visa sponsorship is unavailable.

Benefits

  • Competitive salary.
  • Medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Company-provided life insurance and pet insurance.
  • Employee Assistance Programs and pre-tax spending accounts.
  • Paid holidays, vacation, and sick/personal days.
  • Employee discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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