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Delivery Director

1 hour, 58 minutes ago
Europe, Middle East, Africa
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
Toptal

Toptal

Toptal is a curated talent marketplace connecting freelance software developers, designers, finance experts, product managers, and project managers with businesses globally. With a focus on top 3% talent in software engineering, design, and finance, To...

Construction & Engineering
5K-10K
Founded 2010
$4M raised
View All Jobs 18

Description

  • Own the end-to-end delivery lifecycle to maintain client satisfaction and revenue retention.
  • Partner with Sales, PreSales, and Practice teams to expand existing engagements into new services.
  • Support pre-sales efforts with delivery insights, solutions design, and resource planning.
  • Establish and enforce standardized delivery methodologies, SLAs, and best practices.
  • Monitor project performance, delivery quality, and client satisfaction through governance and feedback loops.
  • Improve operational predictability and consistency across accounts and projects.
  • Support portfolio P&L management to achieve revenue targets and margin commitments.
  • Implement performance metrics, utilization tracking, and pricing governance to optimize delivery economics.
  • Lead and develop a team of Delivery Managers across multiple clients and domains.
  • Coach, mentor, and evaluate team members while building succession plans and talent pipelines.
  • Partner with AI and Operations teams to introduce automation and data-driven improvements to delivery processes.
  • Champion technology adoption to improve productivity and client outcomes.

Requirements

  • Bachelor’s degree is required.
  • 15+ years of experience in IT or Professional Services delivery.
  • At least 5 years in a multi-account or director-level leadership role.
  • 5+ years managing global delivery teams.
  • Proven success managing delivery portfolios exceeding $50M annually.
  • Experience leading complex client engagements.
  • Strong understanding of project-based and managed services delivery models.
  • Expertise in governance, quality frameworks, and P&L management.
  • Experience leading delivery transformation through technology, automation, or AI platforms.
  • Deep understanding of the Professional Services business model, including utilization, margin, and SOWs.
  • Excellent leadership, executive-level client communication, and stakeholder management skills.
  • P&L and financial management experience.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts.
  • Experience in a remote, globally distributed environment is implied by the role and team structure.
  • Experience with AI-enabled delivery optimization is preferred.
  • Comfort leading through change and ambiguity is required.
  • Must submit resumes and communication in English.
  • Visa sponsorship or assistance is not provided.

Benefits

  • Remote position with a fully distributed global team.
  • Opportunity to work at a large, fully remote company.
  • Exposure to high-impact delivery, sales, and practice leadership across a global organization.
  • Chance to shape delivery transformation through automation and AI.
  • Opportunity to build thought leadership and influence broader organizational strategy.

Interested in this position?

Apply directly on the company website

Apply Now

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