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ServiceNow Portfolio Manager

1 month, 2 weeks ago
United States
Contract
Lead
Program Manager
Project and Program Management
Agile
Apply Now
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services
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Description

  • Own and manage the enterprise ServiceNow portfolio, including demand intake, prioritization, roadmap planning, and value tracking.
  • Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes.
  • Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and support prioritization decisions.
  • Establish and maintain portfolio governance structures, processes, and decision-making frameworks.
  • Oversee multiple ServiceNow workstreams, including ITSM, ITOM, HRSD, CSM, SecOps, and custom workflows.
  • Apply Lean, Six Sigma, Agile, ITSM, and ITIL principles consistently across ServiceNow delivery efforts.
  • Translate business strategy into an actionable, outcome-driven ServiceNow roadmap.
  • Track and communicate portfolio performance, risks, dependencies, and value realization to senior leadership.
  • Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability.
  • Improve portfolio management practices, including demand management, capacity planning, and delivery predictability.

Requirements

  • Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
  • 8+ years of experience in portfolio management, program management, or platform leadership within large enterprises.
  • Proven experience managing complex ServiceNow programs across multiple modules and business functions.
  • Strong executive presence with the ability to influence senior leaders and facilitate strategic decision-making.
  • Deep understanding of ITSM and ITIL practices and how they apply to ServiceNow implementations.
  • Experience applying Lean, Six Sigma, and Agile methodologies to technology and process transformation initiatives.
  • Ability to balance strategic thinking with pragmatic execution in a fast-paced, matrixed environment.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Experience with enterprise governance, demand management, and value-based prioritization.
  • Preferred certifications such as ITIL, Lean Six Sigma, SAFe, PMP, or ServiceNow CSA.

Benefits

  • Remote 6-month contract opportunity with a high possibility of extension.
  • Compensation of $160k-$210k.
  • Health Care Plan including medical, dental, and vision coverage.
  • 401(k) retirement plan with a 4% match.
  • Paid time off, including vacation, sick leave, and public holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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