Senior Product Designer - Agentic Team Suite

5 days, 8 hours ago
Full-time
Senior
Artificial Intelligence and Machine Learning
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Design end-to-end AI-first experiences for restaurant management and employee-facing workflows across web and native mobile surfaces.
  • Drive experimentation and execution for new product experiences focused on the agentic management of restaurants and their people.
  • Create prototypes and functional artifacts that can be tested with real customers.
  • Use Toast’s design system while exploring creative solutions that improve quality, refinement, and ease of use.
  • Track and design for customer success metrics and use data to inform design decisions and outcomes.
  • Conduct and coordinate user research and usability testing to validate solutions and uncover opportunities.
  • Collaborate with product managers, engineers, other designers, and stakeholders to define requirements and align on goals.
  • Support experiences that help restaurants pay and schedule employees, improve team communication, and support employee development.
  • Contribute to cross-functional design leadership and help improve the work of others on the team.

Requirements

  • Proficiency with AI-native prototyping tools such as Cursor, v0, and Replit, plus Figma for rapid concept exploration and prototype creation.
  • Ability to generate working prototypes or artifacts that can be tested with customers.
  • Experience using design systems to balance consistency with experimentation.
  • Comfort using data, analytics, and conversation history to inform design decisions.
  • Interest in running experiments and continuously learning about AI infrastructure concepts relevant to design.
  • Working understanding of Toast IQ, platform tool use, Model Context Protocol (MCP), and agent orchestration patterns.
  • Ability to conduct and coordinate user research and usability testing.
  • Strong communication skills and experience working effectively in cross-functional teams.
  • Experience and passion for designing at the edge of technology for customer support experiences, such as AI chatbots, agent tooling, or voice AI, is a plus.
  • Experience working in AI-native customer support platforms such as Intercom, Giga, or Sierra is a plus.
  • Firsthand experience with or enthusiasm for the restaurant industry is a plus.

Benefits

  • Competitive compensation with a base salary range of $159,000-$254,000 USD for Zone A, $138,000-$221,000 USD for Zone B, and $125,000-$200,000 USD for Zone C.
  • Total rewards package that includes cash compensation such as overtime and eligible bonus/commissions.
  • Equity as part of the overall compensation package.
  • Benefits designed to support a healthy lifestyle and changing employee needs.
  • Hybrid work model that supports in-person collaboration and individual flexibility.
  • Reasonable accommodations for candidates with disabilities during the hiring process.
  • Commitment to diversity, equity, and inclusion in the workplace and design practice.

Interested in this position?

Apply directly on the company website

Apply Now

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