Senior Enterprise Process Engineer

5 days, 11 hours ago
Full-time
Senior
Project and Program Management
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Map, analyze, and redesign operational processes across the enterprise customer lifecycle to improve scalability, efficiency, and customer outcomes.
  • Identify opportunities to streamline handoffs, eliminate manual work, and reduce operational friction across teams and systems.
  • Partner with leaders across Sales, Solutions, Customer Success, Care, Billing, Product, and Systems to drive cross-functional process redesign.
  • Lead structured process improvement initiatives from problem identification through implementation.
  • Collaborate with internal systems teams to align operational processes with supporting tools and platforms, including CRM and lifecycle management systems.
  • Translate operational requirements into clear system needs and support technical teams during implementation.
  • Analyze operational performance to identify root causes of inefficiencies, breakdowns, and customer friction.
  • Use process mapping, workflow analysis, and root cause analysis to develop solutions.
  • Ensure redesigned processes are implemented and adopted through rollout plans, documentation, and operational alignment.
  • Drive accountability and follow-through across cross-functional teams to deliver measurable impact.

Requirements

  • 7+ years of experience in process engineering, operations, program management, or business transformation within a SaaS or technology environment.
  • Proven experience designing and implementing cross-functional process improvements.
  • Strong expertise in process mapping, workflow design, and operational analysis.
  • Demonstrated ability to drive change across multiple teams without direct authority.
  • Strong systems thinking and understanding of how tooling, process, and lifecycle operations intersect.
  • Experience working with enterprise operational systems such as Salesforce, DocuSign, ServiceNow, or customer lifecycle tooling.
  • Excellent stakeholder management and communication skills, both written and verbal.
  • Ability to thrive in ambiguity and bring structure to complex operational challenges.
  • Curiosity and comfort experimenting with emerging technologies and tools, including AI-driven productivity and workflow automation, to improve operational efficiency.
  • Lean Six Sigma Green Belt certification or equivalent.
  • Experience with enterprise operational systems is preferred.
  • Experience with AI tools or workflow automation is preferred.

Benefits

  • Base salary range of $142,000-$227,000 USD for Zone A, $123,000-$197,000 USD for Zone B, or $111,000-$178,000 USD for Zone C.
  • Total rewards package includes cash compensation such as overtime and bonus/commissions if eligible.
  • Equity is included in the total rewards package.
  • Benefits are included as part of the total rewards package.
  • Competitive compensation and benefits designed to support a healthy lifestyle and changing needs.
  • Hybrid work model that supports in-person collaboration while valuing individual needs.
  • Reasonable accommodations are available for candidates who need support during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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