Customer Success Engineer - German Speaking

3 hours, 11 minutes ago
Full-time
Mid Level
Software Development
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Design and develop automation Stories in Tines by connecting tools through APIs.
  • Work closely with customers as they onboard, grow, and expand their use of the platform.
  • Educate customers on how to get started, refine, and scale their automation use cases.
  • Partner with Customer Success Managers to review account health and develop success plans.
  • Communicate customer needs across the organization to inform product roadmap decisions.
  • Position Tines against other platforms and address common technical challenges such as alert overload, disparate tools, and manual processes.
  • Identify gaps in documentation, enablement materials, and customer-facing resources.
  • Support Professional Services engagements to drive rapid customer adoption.
  • Collaborate across Design, Engineering, Marketing, Sales, and other teams as needed.
  • Help shape internal processes and supports in an early-stage startup environment.

Requirements

  • 2-5 years of experience supporting customers from a technical perspective during onboarding or software implementation.
  • Fluent in German.
  • Experience reading API documentation and using APIs to connect tools.
  • A degree in computer science and/or experience with programming or scripting languages.
  • Strong interest in becoming an expert in a software solution like Tines.
  • Curiosity to learn new technologies from both the Tines and customer perspective.
  • Passion for supporting customers and helping them automate repetitive manual workflows.
  • Experience in enterprise security tools is a bonus, but not required.
  • Experience with application deployment using Docker, Fargate, Kubernetes, or similar technologies is an asset, but not required.
  • Comfortable working in a fast-paced environment.

Benefits

  • Remote role.
  • Opportunity to work with a global Customer Success organization.
  • Chance to collaborate with teams across Product, Design, Engineering, Sales, and Marketing.
  • Role at a growing early-stage startup where your input helps shape processes and supports.
  • Equal employment opportunities regardless of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or other opinion, membership of a national minority, property, birth, disability, age, or sexual orientation.

Interested in this position?

Apply directly on the company website

Apply Now

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