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Platform Team Lead, Digital Platforms

3 weeks, 5 days ago
United States
Full-time
Lead
Platform Engineer
Software Development
Agile DevSecOps ERP JavaScript OAuth REST API Scrum SOAP
Apply Now
THRIVE

THRIVE

Thrive Learning is the industry's fastest-growing learning technology company, providing a comprehensive all-in-one Learning & Skills Platform that integrates learning, skills, and communication to upskill people faster and more collaboratively. Truste...

Internet Software & Services
51-250
Founded 2018
View All Jobs 4

Description

  • Lead and mentor the ServiceNow platform team, including coaching, code reviews, standards enforcement, and technical guidance.
  • Remain hands-on, spending approximately 50% of time on direct ServiceNow development.
  • Own the full delivery lifecycle from requirements gathering and solution design through configuration, testing, documentation, and deployment.
  • Architect scalable ServiceNow solutions and maintain platform roadmaps and architecture documentation.
  • Develop workflows, service requests, business rules, automations, and integrations using Flow Designer, Integration Hub, and scripting.
  • Integrate ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and related technologies.
  • Lead upgrades, patches, module rollouts, and custom application development across ITSM, CSM, and other modules.
  • Maintain domain separation, tenant-level configuration, data segregation, platform security, and delegated administration.
  • Ensure 24x7 platform availability, performance, compliance, governance, monitoring, capacity planning, and incident response.
  • Support change governance through demos, release planning, Change Control Board presentations, documentation, and stakeholder training.

Requirements

  • 7+ years of IT experience, including at least 5 years of ServiceNow development and architecture experience.
  • Expertise in ServiceNow ITSM, CSM, CMDB, ITOM, Domain Separation, Discovery, Service Mapping, UI Builder, Now Assist, and custom applications.
  • Proficiency with JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, and Service Portal.
  • Experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, LDAP, SSO, OAuth, and web services.
  • Knowledge of Service Catalog, Change, Incident, Problem, Asset, CMDB, Knowledge, and Release Management.
  • Experience with performance tuning, CMDB/data modeling, instance governance, security models, access controls, and compliance.
  • Experience supporting multi-tenant platforms in managed-services or enterprise environments.
  • Experience with Agile/Scrum, DevSecOps, AI or workflow automation, and emerging ServiceNow capabilities.
  • Availability for 24x7 support, including nights, weekends, on-call rotation, upgrades, deployments, and critical incidents.
  • Bachelor’s degree in Computer Science, Engineering, or a related field; CSA and CAD certifications required, with ITIL and additional ServiceNow certifications preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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