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TrevorSpace Moderator

3 weeks, 4 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity
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The Trevor Project

The Trevor Project

The Trevor Project is a leading national organization that provides lifesaving and life affirming services to LGBTQ+ youth. They offer crisis intervention and suicide prevention through various platforms such as the Trevor Lifeline, TrevorChat, TrevorT...

Diversified Consumer Services
251-1K
Founded 1998
View All Jobs 4

Description

  • Support TrevorSpace users with general site functions and day-to-day community management tasks.
  • Approve user clubs, process account deletions, and respond to users on the platform.
  • Review flagged users and content to help keep the community safe, useful, and affirming.
  • Apply TrevorSpace community guidelines to evaluate potential policy violations.
  • Monitor content for emerging risks and send digital resources to users expressing suicidal ideation.
  • Document user feedback, suggestions, and conversation trends to improve the community.
  • Ensure activity is documented and reported according to protocol.
  • Submit timely reports and make required calls to law enforcement, child protective services, NCMEC, and other agencies.
  • Work with emergency services to provide support to youth in crisis.
  • Facilitate user discussions when appropriate and collaborate across the organization, including with crisis services.

Requirements

  • Authorization to work for any employer in the United States is required; the company will not sponsor a work visa.
  • Ability to work overnight hours on a 5-day schedule that includes at least one weekend day.
  • Remote work must be performed from the continental United States, Alaska, or Hawaii.
  • Experience managing online communities with a focus on harm reduction and user safety.
  • Experience with online content moderation.
  • Experience understanding and implementing online trust & safety policies.
  • Experience submitting reports to law enforcement, NCMEC, and child protective services.
  • Proven collaborator who approaches work and interactions with empathy and inclusion.
  • Proven ability to listen and respond to develop mutual understanding.
  • Proficiency in spoken and written English.

Benefits

  • Comprehensive health coverage, including plans that support various gender affirmation care needs.
  • Mental health resources with access to virtual care and in-network and out-of-network support options.
  • 403(b) retirement plan with a 3% employer match and three-year vesting.
  • Generous paid time off and company holidays.
  • Employee Assistance Program offering emotional support, work-life solutions, and financial and legal guidance.
  • Remote work flexibility with provided technology, a home office setup reimbursement, and a monthly internet reimbursement.
  • Union position with collective bargaining representation through CWA.

Interested in this position?

Apply directly on the company website

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