Customer Support Specialist

13 minutes ago
Full-time
Junior
Customer and Technical Support
The Everway Company

The Everway Company

Break down barriers to learning and work with our advanced technology. Unlock the full potential of every mind.

Internet Software & Services

Description

  • Provide timely customer support through chat, phone, and email.
  • Diagnose and resolve technical issues, escalating complex cases to QA and Development teams when needed.
  • Handle account updates and subscription-related enquiries.
  • Answer product questions and guide customers in using Everway products effectively.
  • Maintain and improve knowledge base articles, FAQs, and self-service resources.
  • Collaborate with Customer Success, Product, and other teams to share feedback and identify improvements.
  • Maintain accurate records of customer interactions, requests, and resolutions.
  • Identify recurring issues and recommend process, documentation, or support-resource improvements.
  • Meet support KPIs and agreed standards for response quality and resolution times.

Requirements

  • 2+ years of experience in customer support or a related role, ideally in SaaS, EdTech, or a technology-enabled environment.
  • Clear and effective customer communication, including explaining technical concepts accessibly.
  • Experience supporting customers through chat, phone, and email.
  • Experience diagnosing and resolving technical issues and customer enquiries.
  • Experience with CRM, ticketing, or support platforms such as Zendesk, Salesforce, or similar.
  • Experience creating or maintaining customer-facing knowledge base and self-service content.
  • Strong organization and attention to detail when managing customer records.
  • Experience using AI tools to improve workflow efficiency, research, knowledge management, or issue resolution.
  • Experience supporting K–12 or higher education customers is preferred.
  • Familiarity with cloud-based software or EdTech platforms, support metrics, process improvement, or service-level measures is preferred; a degree or equivalent experience in education, business, or a related field is also desirable.

Benefits

  • Competitive salary with bonus opportunities.
  • Flexible work schedules.
  • Comprehensive health and wellness benefits.
  • Flexible time-off plans.
  • Career development and professional growth programs.
  • Collaborative and innovative work culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Work From Home - Break Free of the 9-5

Global Elite Empire Consultants is recruiting for a remote client service leadership role focused on delivering strong customer experiences and leading teams while supporting flexible work arrangements and professional growth.

43 minutes ago

Work From Home - Customer Care Specialist

Global Elite Empire Consultants is hiring remote client benefits representatives to guide interested clients through benefit options and enrollment while building relationships and growing through performance.

43 minutes ago

Work From Home - Benefits Services Representative

Client service leadership role recruited by Global Elite Empire Consultants, focused on leading teams and delivering exceptional customer experiences in a flexible, work-from-home environment.

43 minutes ago

Work From Home - Customer Care Specialist

Global Elite Empire Consultants is hiring remote benefits representatives to guide interested clients through benefit options and enrollment while building client relationships.

43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers