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Remote - Bilingual (Spanish & English) Client Success (Customer Service)

1 hour, 26 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Salesforce Zoho CRM
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The Credit Pros

The Credit Pros

The Credit Pros specializes in credit repair and improvement services by correcting errors on credit reports and providing free credit counseling and building tools to help individuals enhance their credit scores.

Diversified Financial Services
51-250
Founded 2009
View All Jobs 8

Description

  • Handle customer inquiries via phone, email, and chat following standard operating procedures.
  • Use Microsoft Suite, Salesforce, ZOHO, and Hodu in daily operations.
  • Escalate and assign issues to the appropriate departments when needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Investigate customer issues and provide accurate solutions.
  • Maintain and update customer records during interactions.
  • Meet KPIs for client-facing time, call quality, and occupancy.
  • Handle collections and billing inquiries, including payment plans, account balances, and overdue payments.
  • Clarify charges, generate statements, and process billing adjustments.
  • Manage service cancellations and apply retention strategies to support resolution and save customers.

Requirements

  • Fully bilingual in Spanish and English.
  • Ability to start on April 13, 2026.
  • Dedicated home workspace required; equipment details will be provided during the interview process.
  • Availability to work 5 days per week, 40 hours per week, in a 9-hour shift with a 1-hour unpaid break between 9:00 AM and 9:00 PM Eastern Time.
  • Availability to work Monday to Friday and Saturdays after training.
  • Knowledge of the U.S. credit industry, including credit cards, lines of credit, and personal loans.
  • Customer-first orientation with empathy toward client needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Willingness to learn and use TCP’s technology suite.

Benefits

  • Full-time permanent remote position.
  • Base salary of $5.50 per hour or $953 per month minimum.
  • Paid one-month training scheduled Monday to Friday from 9:00 AM to 6:00 PM Eastern Time.
  • Employee development, management training, coaching, and upskilling opportunities.
  • Flexible accruing paid time off.
  • Company holidays and birthday time off.
  • Health benefits eligibility after one year of association.

Interested in this position?

Apply directly on the company website

Apply Now

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