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Remote - Bilingual (Spanish & English) Client Success (Customer Service)

1 hour, 32 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Salesforce Zoho CRM
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The Credit Pros

The Credit Pros

The Credit Pros specializes in credit repair and improvement services by correcting errors on credit reports and providing free credit counseling and building tools to help individuals enhance their credit scores.

Diversified Financial Services
51-250
Founded 2009
View All Jobs 8

Description

  • Handle customer inquiries by phone, email, and chat according to standard operating procedures.
  • Use Microsoft Suite, Salesforce, ZOHO, and Hodu to complete daily support tasks.
  • Escalate and assign issues to the appropriate departments when needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Investigate issues and provide accurate solutions to customer questions and concerns.
  • Maintain and update customer records during client interactions.
  • Meet performance goals related to client-facing time, call quality, and occupancy.
  • Address collections and billing inquiries, including payment plans, balances, overdue payments, and billing adjustments.
  • Process service cancellations and apply retention strategies to support customer retention.

Requirements

  • Fully bilingual in Spanish and English, with native-level communication ability.
  • Available to start on April 13, 2026.
  • Able to work a 5-day, 40-hour schedule with a 9-hour shift and 1 unpaid hour break, Monday through Friday with Saturday after training.
  • Able to work the stated schedule between 9:00 AM and 9:00 PM Eastern Time.
  • Has a dedicated home workspace for remote work.
  • Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.
  • Customer-first orientation with strong empathy for customer needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Willingness to learn and use TCP’s technology suite.
  • Paid training is scheduled for 1 month, Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.

Benefits

  • Full-time permanent 100% remote work.
  • Base salary of $5.50 per hour or $953 per month minimum.
  • One month of paid training.
  • Employee development, management training, coaching, and upskilling.
  • Flexible accruing paid time off.
  • Company holidays.
  • Birthday time off.
  • Health benefits eligibility after one year of association.

Interested in this position?

Apply directly on the company website

Apply Now

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