Remote - Bilingual (Spanish & English) Client Success (Customer Service) Agent

20 hours, 47 minutes ago
Full-time
Entry Level
Customer and Technical Support
The Credit Pros

The Credit Pros

The Credit Pros specializes in credit repair and improvement services by correcting errors on credit reports and providing free credit counseling and building tools to help individuals enhance their credit scores.

Diversified Financial Services
51-250
Founded 2009

Description

  • Handle customer inquiries via phone, email, and chat according to standard operating procedures.
  • Use Microsoft Suite, Salesforce, ZOHO, and Hodu for daily operations.
  • Escalate and assign issues to the appropriate departments when needed.
  • Log, review, and follow up on customer requests and resolutions.
  • Investigate customer issues and provide accurate solutions.
  • Maintain and update customer records during client interactions.
  • Meet performance targets for client-facing time, call quality, and occupancy.
  • Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
  • Clarify charges, generate statements, and process billing adjustments.
  • Handle service cancellations and apply retention strategies during resolution.
  • Complete cancellation training and apply learned retention techniques in daily work.

Requirements

  • Fully bilingual in Spanish and English, with native-level communication ability.
  • Start date of April 13, 2026.
  • Ability to work 5 days per week, 40 hours per week, in a 9-hour shift with a 1-hour unpaid break.
  • Availability to work between 9:00 AM and 9:00 PM Eastern Time, Monday through Friday, with Saturday work after training.
  • Dedicated home workspace and readiness to receive equipment details during the interview process.
  • Knowledge of the U.S. credit industry, including credit cards, lines of credit, and personal loans.
  • Customer-first orientation with empathy for client needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Willingness to learn and use TCP’s technology suite.
  • Experience with or familiarity using Microsoft Suite, Salesforce, ZOHO, or Hodu is preferred.

Benefits

  • Full-time, permanent role with a 100% remote work setup.
  • Base salary of $5.50/hour or $953/month minimum.
  • One month of paid training scheduled Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.
  • Employee development, management training, coaching, and upskilling opportunities.
  • Flexible accruing paid time off.
  • Company holidays and birthday time off.
  • Eligibility for health benefits after one year of association.

Interested in this position?

Apply directly on the company website

Apply Now

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