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Financial Services Specialist II

2 weeks, 3 days ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
HIPAA Salesforce
Apply Now
Tendo

Tendo

Tendo is a healthcare technology company that offers software, analytics, and a next-generation platform to enhance the patient experience, simplify clinician work, and improve health and financial outcomes for providers. They aim to reimagine healthca...

Internet Software & Services
51-250
Founded 2020
$50M raised
View All Jobs 19

Description

  • Manage inbound and outbound calls, emails, and other communications related to post-purchase voucher inquiries.
  • Guide prospective patients through the search and purchase of bundled medical procedure vouchers.
  • Research and resolve patient billing issues and provider payment discrepancies.
  • Review voucher status, process updates, and investigate aging vouchers.
  • Support providers in using Tendo’s MDsave Marketplace backend system.
  • Document patient and provider interactions and ensure timely follow-up through approved communication channels.
  • Use Salesforce as the primary case management tool to track cases, notes, and resolutions.
  • Meet departmental performance goals, including customer satisfaction and quality assurance standards.
  • Coordinate with internal teams such as provider relations, finance, and product to resolve complex issues.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent experience.
  • 3-5+ years of customer support experience.
  • 2+ years of medical billing experience.
  • Working knowledge of medical insurance and terminology.
  • Proficiency with Microsoft Office, including Word and Excel, and basic computer skills.
  • Experience with Salesforce is strongly preferred.
  • Strong written and verbal communication skills.
  • Excellent customer service, interpersonal, organizational, and follow-through skills.
  • Ability to work collaboratively in a team environment with limited supervision.
  • Excellent problem-solving skills.
  • Must comply with HIPAA and other privacy regulations and complete required privacy training.

Benefits

  • Base salary range of $46,750 to $63,250.
  • Annual bonuses.
  • Equity package/company equity.
  • Full health benefits, including medical, dental, and vision coverage.
  • Flexible spending accounts and health savings accounts.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability coverage.
  • 401(k), company-paid holidays, and flexible time off.
  • Employee wellness program (“Breathe”).

Interested in this position?

Apply directly on the company website

Apply Now

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