Program Manager ( Call Center)

1 day, 18 hours ago
Full-time
Lead
Project and Program Management
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Provide overall leadership and management of the contract and all program operations.
  • Supervise and direct Key Personnel and functional managers.
  • Plan, organize, coordinate, and oversee program activities to ensure successful contract execution.
  • Serve as the primary liaison between the client, subcontractors, and internal leadership.
  • Manage staffing, financial resources, budgets, and operational priorities.
  • Monitor contract performance, analyze operational metrics, and prepare executive reports.
  • Oversee project schedules, deliverables, risk management, and issue resolution.
  • Lead program communications and provide regular status updates to stakeholders.
  • Oversee change management initiatives, including operational and technology-related enhancements.
  • Direct the development and maintenance of SOPs, work instructions, and operational documentation.
  • Research emerging technologies and recommend process improvements to improve customer experience, efficiency, and service delivery.
  • Promote continuous improvement, quality service, and operational excellence.

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum 8 years of experience managing large-scale customer service, contact center, or operational support programs.
  • Demonstrated experience leading cross-functional teams, managing budgets, and overseeing contract performance.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

  • Equal Opportunity Employer status with nondiscrimination protections under applicable federal, state, and local laws.

Interested in this position?

Apply directly on the company website

Apply Now

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