Call Center Representative

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls.
  • Prepare and submit accurate, detailed reports in government systems.
  • Record all details accurately in accordance with procedures.
  • Conduct database and open-source research.
  • Route and escalate calls appropriately.
  • Support the handling and documentation of sensitive information while maintaining confidentiality.
  • Perform other duties as assigned.

Requirements

  • 3+ years of call center experience.
  • High school diploma required; associate degree preferred.
  • Ability to multitask while communicating and entering data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within Tucson, AZ or nearby cities for this remote role.

Benefits

  • Remote position.
  • Equal Opportunity Employer consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Interested in this position?

Apply directly on the company website

Apply Now

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