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Support Lead

1 month, 2 weeks ago
Philippines
Full-time
Lead
Operations Manager
Customer and Technical Support
Agile macOS Network Security
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TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 16

Description

  • Oversee daily IT activities, including ticket management and strategic projects, to ensure smooth operations.
  • Lead and coordinate communication and collaboration between APAC and U.S. IT teams.
  • Configure and maintain networks, Google Workspace, and end-user support processes.
  • Improve onboarding and offboarding procedures so employees are productive from day one.
  • Champion security improvements across hardware, systems, and access management.
  • Provide hands-on support to users and the IT team to meet business goals.
  • Manage vendor relationships to maximize value and operational impact.
  • Oversee hardware procurement logistics, shipping and receiving, and repairs or upgrades for APAC staff.

Requirements

  • 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience across end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Experience supporting a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and cloud management tools for 400+ team members.
  • Experience supporting both Mac and Windows end-user environments.
  • Previous IT logistics experience in the Philippines or APAC region is preferred.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Information Security experience, including certifications like CISM or CISSP, is preferred.
  • Must have a working laptop/PC, internet connection, and backup connection.
  • Must be currently authorized to work in the Philippines and maintain that authorization throughout employment.

Benefits

  • Monthly pay range of ₱80,000 to ₱160,000 PHP.
  • Remote-first work arrangement.
  • Flex Fridays with a full or half day off on Fridays.
  • 14 days of annual paid time off, plus Philippine government holidays and 5 additional days after 1 year.
  • Philippine statutory benefits including SSS, PhilHealth, and HDMF.
  • Corporate HMO coverage for full-time PH employees after two months of tenure.
  • Monthly de minimis rice subsidy.
  • Access to the Headspace app for wellness support.
  • Career growth opportunities through mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
  • Bonus opportunity for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

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