EVP Client Services - Healthcare

2 hours, 59 minutes ago
Full-time
Executive
Sales and Business Development
TDS Global Solutions

TDS Global Solutions

TDS Global Solutions (formerly TeleDevelopment Services Inc.) is a top human capital solutions provider offering executive recruitment, talent assessments, outsource vendor selection, management & consulting services. With 30 years of experience, TDS a...

Professional Services
51-250
Founded 1991

Description

  • Own overall client relations, operational effectiveness, revenue generation, and client retention for designated accounts.
  • Achieve designated goals and objectives across operational effectiveness, revenue generation, and other success factors.
  • Support the development of client relationships and participate in meetings and business reviews as needed.
  • Support Directors in account renegotiations, including RFPs from current clients.
  • Build and maintain long-term strategic client relationships at a global level in partnership with Directors.
  • Create a forum for success through regular communication, including operational team meetings and strategic leadership meetings with regional directors and managers.
  • Work with clients to assess concerns related to planned programs and business objectives.
  • Conduct client performance analysis and develop optimization plans with Operations.
  • Recommend process delivery enhancements based on performance and operational analysis.
  • Conduct client profitability analysis and recommend optimization actions related to contract or SOW terms and performance.

Requirements

  • 18-20 years of experience.
  • Ability to lead a region and/or teams in line with stated values, ethics, and parameters.
  • Experience identifying and implementing process improvements for client teams based on client-specific requirements.
  • Understanding of broader operational effectiveness goals, including technology requirements.
  • Ability to establish and maintain client account plans and execute action steps to drive results.
  • Experience driving client satisfaction, retention, service expansion, and supplier network utilization.
  • Bachelor’s degree or Master’s degree in Management, Business, or Marketing.
  • Excellent interpersonal and communication skills.
  • Energetic, enthusiastic, integrity-driven, business-centric, and achievement-oriented.
  • Ability to work under high pressure.

Interested in this position?

Apply directly on the company website

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