Arrears Specialist

14 hours, 12 minutes ago
Full-time
Junior
Customer and Technical Support
Target Group

Target Group

Target Group specializes in digital transformation and business process outsourcing, providing operational solutions to enhance customer experiences for top-tier banks and public bodies in the financial services sector.

Diversified Financial Services
1K-5K
Founded 1979

Description

  • Handle inbound and outbound calls and emails with customers experiencing financial difficulty across Recoveries and Assessments & Vulnerable Customers teams.
  • Have honest, calm and supportive conversations to explain options and reduce customer worry.
  • Complete income and expenditure assessments to determine what customers can realistically afford.
  • Agree and set up sustainable payment plans with customers.
  • Use appropriate forbearance options and relevant tools to help customers get back on track.
  • Recognise and respond appropriately when a customer is vulnerable, following required vulnerability protocols.
  • Handle complaints calmly and professionally and escalate when required.
  • Follow processes and remain compliant with regulatory and internal requirements.
  • Work toward key performance measures including quality, behaviours and reducing avoidable issues, aiming to get it right first time.

Requirements

  • Background in Financial Services with recent experience in collections and/or debt recovery.
  • Understanding of MCOB regulation and experience working within a regulated environment.
  • Awareness of customer vulnerability and experience using the TEXAS model.
  • Experience applying forbearance options OR experience in underwriting.
  • Calm, reassuring phone manner with resilience and confidence handling challenging situations.
  • Ability to work well in a busy, fast-paced environment and meet performance targets.
  • Availability to work 7.5 hour shifts between 08:00–20:00 (Mon–Thu), 08:00–18:00 (Fri), and 1 in 3 Saturdays 09:00–14:00.
  • CeMAP qualification is desirable (nice to have).

Benefits

  • Competitive salary of £29,000 per annum.
  • Fully remote role with varied workload across multiple clients and products and opportunities for career progression and regular feedback.
  • 30 days holiday entitlement plus bank holidays.
  • Defined Pension Contribution Scheme with employer match up to 6% and option to contribute via Salary Exchange (Salary Sacrifice).
  • Company-paid Private Medical Insurance, Group Life Assurance and Group Income Protection.
  • Discretionary annual pay review and discretionary annual bonus scheme.
  • 24/7 GP access (GP24), Employee Assistance Program (Help@Hand), wellbeing resources, and other health benefits including free flu vaccinations and paid eye tests.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Accountant (Remote)

genius Media

Global Pacific Support is hiring a Senior Accountant to manage financial records, maintain accurate reporting, and support core accounting operations that strengthen compliance and the company’s financial health.

3 hours, 34 minutes ago

Accounting Associate (Remote)

Uptalent 11-50 Construction & Engineering

Accounting Associate at a company supporting multi-entity financial operations, focused on transaction processing, reconciliations, and monthly close activities in a remote environment.

NetSuite
3 hours, 34 minutes ago

Finance Accounts Receivable Manager

Remofirst 11-50 Professional Services

RemoFirst is seeking a remote Finance Accounts Receivable Manager to oversee accurate client invoicing and billing operations for its global payroll and Employer of Record services.

3 hours, 34 minutes ago

Senior Accountant

Input Output Global Construction & Engineering

HFO is seeking a Senior Accountant to join its lean single-family office and own the day-to-day accounting, close, and reporting work that supports the broader finance function, with a clear path toward Controller within 24 months.

NetSuite
3 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers