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Bilingual Customer Support Specialist

4 hours, 36 minutes ago
Canada
Full-time
Senior
Customer Success
Customer and Technical Support
CRM
Apply Now
Tali AI

Tali AI

Tali AI is an AI virtual assistant for physicians, aiding with tasks, EHR integration, and drug search for efficient patient care.

Internet Software & Services
11-50
Founded 2020
View All Jobs 4

Description

  • Own the end-to-end onboarding journey for new users and help them reach first value quickly.
  • Turn new sign-ups into power users by clearly communicating the product value proposition.
  • Provide empathetic, high-quality support and resolve customer needs across the full customer lifecycle.
  • Analyze the customer journey to identify friction points and improve the user experience with Product.
  • Explain not just how the product works, but why, so users become more self-sufficient over time.
  • Collaborate with sales, marketing, and product teams to address customer needs and concerns.
  • Capture insights from customer interactions and share them to improve products and services.
  • Manage customer workflows, Tier II support issues, and ticket queues effectively.
  • Use CRM and ticketing systems efficiently to keep support operations organized.
  • Juggle incoming priorities and support customers in a fast-changing environment.

Requirements

  • Bilingual in English and French.
  • Previous experience in customer support, including Tier II support.
  • Experience in a high-growth, start-to-scale environment.
  • Deep experience with customer workflows and user onboarding.
  • Experience with CRM and ticketing systems.
  • Strong verbal and written communication skills.
  • Self-organizing, self-driving, and reliable.
  • Comfort working with data and analytics is a plus.
  • Adaptability to rapid growth and change is a plus.
  • Knowledge of the healthcare industry, EHR/EMRs, and AI assistants is a plus.

Benefits

  • $55,000 - $75,000 annual base salary.
  • Remote and hybrid work options with flexible work hours.
  • Comprehensive health and wellness coverage from day one.
  • Competitive PTO, including winter shutdown from Dec 25 to Jan 1.
  • Birthday and work-anniversary time off, plus extra-long long weekends.
  • $2,000 annually in Knowledge Dollars for learning and development.
  • Quarterly socials and company outings.

Interested in this position?

Apply directly on the company website

Apply Now

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