Customer Solutions Engineer

2 hours, 13 minutes ago
Full-time
Junior
Customer and Technical Support
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised

Description

  • Act as the technical authority on the Sysdig Platform and serve as the customer’s go-to advisor.
  • Support customer onboarding and help drive product adoption.
  • Understand customer requirements, challenges, and desired outcomes throughout their Sysdig journey.
  • Build and maintain customer relationships across implementation, renewal, and expansion discussions.
  • Identify and pursue customer expansion opportunities.
  • Help inspire customer loyalty through a proactive, team-oriented approach.
  • Work closely with customers in cloud security and cloud native technology environments.
  • Support post-sales customer growth and retention efforts.

Requirements

  • 1+ year of experience in a cybersecurity role within cloud ecosystems, either in consulting or professional services.
  • 2+ years of post-sales experience focused on growing and retaining customers.
  • Multi-year experience with cloud native technologies.
  • Experience with Linux, Helm, Terraform, Kubernetes, or cloud platforms.
  • Strong understanding of the Sysdig Platform and related cloud security use cases.
  • Proactive approach and strong team collaboration skills.
  • Ability to act as a trusted technical advisor to customers.
  • Preferred candidates are open to remote, U.S.-based full-time work.
  • Salary range for this role is $104,000 to $143,000 USD per year.

Benefits

  • Extra days off to prioritize your well-being.
  • 401(k) retirement savings plan with a 3% company match.
  • Maternity and parental leave.
  • Mental health support for you and your family through the Modern Health app.
  • Full health benefits package for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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