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Care Team Intake Specialist

1 month ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
Apply Now
Synapticure

Synapticure

Synapticure provides personalized virtual care to individuals living with neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS. Their expert team offers 24/7 support via telehealth, focusing on proactive care to improve outcomes and sim...

Health Care Providers & Services
11-50
Founded 2019
View All Jobs 8

Description

  • Manage new patient intake calls and gather brief medical histories, prior provider details, and insurance information.
  • Schedule, confirm, reschedule, and track clinical appointments according to protocol and care team direction.
  • Document member calls, texts, and other correspondence in scheduling and care platforms.
  • Partner with the care team to complete visit-related tasks and support member care workflows.
  • Request, obtain, and review medical records from health plans, external providers, and organizations.
  • Collect completed member forms, including consents and HIPAA forms.
  • Conduct eligibility checks and support referral-related coordination.
  • Manage faxing, mailing, printing, and outgoing member communications as needed.
  • Generate and communicate standard reports and complete assigned operational tasks.
  • Complete FMLA forms and other administrative support duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Knowledge of healthcare operations.
  • Medical Assistant experience or equivalent experience.
  • Experience handling and reviewing medical records.
  • Experience coordinating and managing referrals.
  • Experience in a startup or rapidly growing organization preferred.
  • Exceptional communication skills.
  • Experience with EHR systems, Mac, and Google tools.
  • Experience communicating with patients, including scheduling and coordinating care.
  • Basic knowledge of frequently prescribed medications.

Benefits

  • Remote work from home with technology provided by the company.
  • Full-time exempt position.
  • Competitive salary.
  • Benefits package including health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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