Care Coordinator

1 day, 6 hours ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised

Description

  • Provide empathetic, solution-focused customer support across multiple communication channels.
  • Handle member inquiries, resolve issues efficiently, and ensure positive service experiences.
  • Drive member engagement from enrollment through program completion.
  • Collaborate with physical therapists and serve as a trusted resource for members.
  • Build human connections with members and provide personalized support throughout their care journey.
  • Use technology and internal teams to answer questions accurately and resolve member challenges.
  • Participate in outreach campaigns to encourage members to continue their progress.
  • Learn individual communication preferences and tailor interactions to each member's needs.

Requirements

  • Bachelor's degree or 2 years of relevant experience in a service-based environment preferred.
  • 1+ years of experience in Tech Support, Call Center Support, or Customer Service.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Empathetic critical thinking and a high level of personal accountability.
  • Ability to thrive in a fast-paced environment.
  • Ability to listen and type, and talk and type, simultaneously.
  • Proficiency with Google Suite, including Docs, Sheets, and Slides.
  • Background in healthcare or customer service preferred but not required.
  • Must be based in Portugal and possess a valid EU visa; relocation assistance is not offered.

Benefits

  • €16,100 - €20,300 annual compensation, including base, variable, and equity.
  • Health, dental, and vision insurance.
  • Meal allowance.
  • Equity shares / stock options.
  • Remote work allowance.
  • Flexible working hours and work-from-home setup.
  • Discretionary vacation.
  • Snacks and beverages.

Interested in this position?

Apply directly on the company website

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