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Lead ServiceNow Developer

3 weeks ago
United Kingdom
Full-time
Lead
Salesforce Developer
Software Development
Agile CI/CD Git JavaScript REST API
Apply Now
Sword Group

Sword Group

Sword Group is a world-leading IT and digital transformation partner, delivering high-value business applications and solutions to streamline businesses, improve quality, and reduce costs globally.

Internet Software & Services
1K-5K
View All Jobs 9

Description

  • Provide technical leadership across all ServiceNow development activities and ensure adherence to coding and platform best practices.
  • Lead solution design sessions and translate complex business requirements into scalable technical solutions.
  • Oversee development and integration work across ITSM, CSM, ITOM, and other ServiceNow modules.
  • Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows.
  • Manage complex scripting, API integrations, and performance tuning to support platform reliability.
  • Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision.
  • Establish and enforce development standards, code review processes, and documentation practices.
  • Work with System Administrators and Developers to coordinate releases, upgrades, and testing.
  • Mentor and coach developers and administrators to build knowledge sharing and professional growth.
  • Drive continuous improvement in code quality, reusability, efficiency, automation, and delivery practices.

Requirements

  • Extensive experience as a Senior or Lead ServiceNow Developer in an enterprise or MSP environment.
  • Expert-level proficiency in ServiceNow development, scripting, and integration using JavaScript, Glide, REST APIs, and SOAP APIs.
  • Strong understanding of ServiceNow architecture, data model, and platform capabilities.
  • Experience leading development teams and managing technical delivery in Agile environments.
  • Hands-on experience with CI/CD pipelines, Git integration, and DevOps tooling.
  • Demonstrated experience leading test teams and establishing ATF as a core testing practice.
  • Excellent communication, leadership, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
  • CIS certifications in ITSM or ITOM are highly desirable.
  • Experience with enterprise-scale ServiceNow implementations and multi-module deployments.
  • Knowledge of ITIL, enterprise service management, and automation frameworks.
  • Familiarity with ITOM Discovery, Service Mapping, or CMDB best practices.
  • ITIL Foundation or advanced ServiceNow certifications preferred.
  • A hands-on, solution-oriented technical leadership approach with a focus on delivery excellence and continuous improvement.

Benefits

  • Competitive salary.
  • Personalised career development plan with learning and development opportunities.
  • Flexible working arrangements to support work-life balance.
  • Generous annual leave allowance.
  • Enhanced family-friendly benefits.
  • Pension scheme.
  • Access to private health, well-being, and insurance schemes.
  • Inclusive, equal-opportunities workplace with a strong focus on diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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