RemoteLeaf Logo
Log in Sign up

Customer Training & Adoption Specialist(SaaS)

11 hours, 5 minutes ago
United States, Canada
Full-time
Mid Level
Training Specialist
Customer and Technical Support
Apply Now
Swiftly

Swiftly

Swiftly provides public transit agencies with a comprehensive data platform designed to enhance operational efficiency by offering real-time visibility into vehicle locations, predictive analytics for vehicle performance, and historical trend analysis ...

Road & Rail
51-250
Founded 2014
$14M raised
View All Jobs 6

Description

  • Design and refine role-based training curricula tailored to customer technical aptitude, department, persona, and agency size.
  • Develop and execute change management programs that help agencies reorient workflows around Swiftly.
  • Lead remote and on-site training sessions for transit agencies during implementation and after go-live.
  • Create training materials, live demos, and responses to product questions ranging from basic usage to technical integration impacts.
  • Partner with Implementation Managers, Account Managers, Solutions Engineers, and Product Managers to support customer education.
  • Develop and deliver internal enablement sessions on new products and features for customer-facing teams.
  • Create and maintain product education resources such as training videos, knowledge base articles, SOPs, and workflow guides.
  • Use AI tools to draft, refine, and scale training content and knowledge base materials.
  • Design and facilitate webinars and workshops to drive feature adoption and share best practices.
  • Monitor customer challenges and proactively create educational opportunities for broader audiences.

Requirements

  • 3+ years of experience in customer training, learning & development, customer success, or a related role.
  • Experience conducting in-person and virtual training sessions for technical software platforms.
  • Strong instructional design and curriculum development skills.
  • Strong content writing skills for product knowledge base materials.
  • Comfortable going beneath the UI and learning how GTFS feeds, AVL systems, and integrations power product features.
  • Willingness to learn enough technical detail to diagnose basic issues and speak credibly to technically diverse audiences.
  • Familiarity with change management frameworks in a SaaS customer context, especially driving behavioral change.
  • Tech-savvy and experienced with AI tools for content creation, training delivery, and curriculum development.
  • Ability to translate complex workflows into clear, engaging educational content.
  • Excellent communication and presentation skills with a customer-centric mindset.
  • Familiarity with transit technology or public sector software is a plus.
  • Comfortable being recorded for customer education resources.
  • Willingness to travel frequently, with 8 to 14 trips per year expected.

Benefits

  • US salary range of $105,400 to $124,000 USD or Canadian salary range of $146,510 to $172,360 CAD.
  • Equity compensation for every employee.
  • Medical, dental, and vision coverage.
  • Retirement plan with employer match, including 401(k)/RRSP matching.
  • Flexible PTO with a recommended minimum.
  • Flexible work environment with remote work.
  • Home office setup reimbursement and monthly cell/internet reimbursement.
  • Monthly Be Well stipend, 16 paid holidays, and 12 fully paid weeks of leave for childbirth/adoption.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Karat

Interview Engineer (Serbia)

Karat 251-1K Internet Software & Services

Karat is seeking contractor/freelancer Interview Engineers to facilitate technical interviews for software developers worldwide and help create a more objective, inclusive hiring process.

Serbia Contract Mid Level Software Engineer Training Specialist
10 hours, 20 minutes ago
SpecterOps

Training Architect

SpecterOps 51-250 Professional Services

SpecterOps is hiring a remote U.S.-based Training Architect to design, develop, deploy, and support hands-on cybersecurity training labs and course experiences that translate adversary tradecraft into structured learning.

United States Full-time Senior Training Specialist
$145k-$175k
Active Directory Ansible AWS Cybersecurity Linux macOS Terraform
10 hours, 35 minutes ago
StraighterLine

EKG Technician SME Contract Position

StraighterLine 51-250 Diversified Consumer Services

StraighterLine is hiring a remote EKG Technician Subject Matter Expert to review and validate an upcoming EKG Technician course for clinical accuracy, exam alignment, and student support.

United States Contract Junior Training Manager Training Specialist
10 hours, 50 minutes ago
StraighterLine

Phlebotomy Technician SME Contract Position

StraighterLine 51-250 Diversified Consumer Services

StraighterLine is hiring a remote contract Phlebotomy Technician Subject Matter Expert to validate and refine an upcoming healthcare course for clinical accuracy, exam alignment, and industry relevance.

United States Contract Mid Level Training Specialist
10 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers