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Product Support Specialist - EMEA (7 months contract)

4 hours, 31 minutes ago
Algeria, Tunisia, Croatia, Estonia, Greece, Latvia, Lithuania, Malta, Poland, Turkey, Nigeria
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CSS HTML JavaScript JIRA Notion
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Swapcard

Swapcard

Swapcard is a top event and community platform providing AI-powered all-in-one event management solutions for in-person and hybrid events, fostering networking and community building.

Professional Services
201-500
$5M raised
View All Jobs 2

Description

  • Communicate with customers through Intercom, video calls, and webinars.
  • Own customer issues from initial contact through resolution or escalation to the appropriate subject-matter expert.
  • Develop expert knowledge of Swapcard’s platform, user types, and plans.
  • Partner with the Success team to ensure customers have a strong platform experience.
  • Work with Product teams to identify issues and synthesize customer feedback into potential solutions.
  • Help improve the platform’s intuitiveness, reliability, performance, and quality.
  • Identify Help Center content gaps and document knowledge.

Requirements

  • Previous experience in a troubleshooting environment.
  • 1–2 years of technical support experience.
  • Understanding of technical fundamentals and modern support tools, including Slack, Notion, Intercom, Jira, and Gainsight.
  • Understanding of web technologies and concepts, including HTML, CSS, JavaScript, and APIs.
  • Ability to troubleshoot issues and use available resources to answer baseline technical questions.
  • Strong customer focus and enjoyment of helping customers.
  • Strong written and verbal communication skills, including clarifying questions, empathy, and appropriate tone.
  • Ability to receive and act on feedback.
  • Strong critical-thinking and problem-solving skills, with the ability to learn quickly.
  • Experience working toward KPIs, metrics, or quotas.

Benefits

  • Remote-first work environment, with headquarters in Paris.
  • Generous paid time off.
  • Swapcard pays 100% of employee health insurance contributions.
  • Remote-work perks, including equipment and work-from-home budget.
  • Co-working space budget.
  • Learning and development budget.
  • Mental health care initiatives.
  • In-person social gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

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