Senior Zuora Solutions Architect

2 weeks, 6 days ago
Full-time
Senior
Operations
SurveyMonkey

SurveyMonkey

SurveyMonkey provides a cloud-based platform that enables users to easily create surveys and forms for gathering feedback, conducting market research, and managing event registrations, leveraging AI and a wide array of templates to facilitate informed ...

Professional Services
1K-5K
Founded 1999
$1150M raised

Description

  • Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
  • Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and improve the subscription and order-to-revenue lifecycle.
  • Troubleshoot end-to-end order-to-revenue issues, perform root cause analysis, and implement sustainable solutions.
  • Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations.
  • Support data migration activities related to billing and systems integrations.
  • Participate in Agile/Scrum ceremonies and ensure changes follow best practices, compliance standards, and internal governance requirements.
  • Prepare solution documents, proof-of-concepts, and issue analyses.
  • Conduct demos and design walkthroughs with stakeholders and partner teams.

Requirements

  • 5+ years of stakeholder management experience with direct partnership across Finance, RevOps, Sales, and Engineering.
  • 6 months to 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
  • Experience with Zuora Orders and the Zuora Orders API.
  • Experience writing solution documents, proof-of-concepts, and issue analyses.
  • Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.
  • Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, payment gateways, and taxation systems (nice to have).
  • Experience conducting demos and design walkthroughs with teams and stakeholders (nice to have).
  • Working knowledge of core finance and accounting processes such as Order to Cash and Record to Report (nice to have).

Benefits

  • Flexible hybrid work environment.
  • Remote role with occasional in-person company events.
  • Access to thoughtfully designed offices and company events throughout the year.
  • CHOICE Fund to help employees thrive in work and life.
  • Equal opportunity workplace with accommodations available for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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