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(Native Spanish) Customer Support Consultant (LATAM, remote)

2 hours, 11 minutes ago
Mexico, Argentina, Brazil, Chile, Colombia, Uruguay
Contract
Junior
Customer Support
Customer and Technical Support
HubSpot
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 10

Description

  • Deliver customer support via phone calls, chats, and emails.
  • Address customer inquiries related to check-ins and access issues.
  • Resolve incidents such as A/C issues and neighbour complaints.
  • Assist with the support ticket backlog and ensure timely resolution.
  • Build strong and lasting customer relationships.
  • Keep up with evolving tools and technology.
  • Handle sensitive customer data with care and security.
  • Apply customer satisfaction practices and maintain a deep understanding of client solutions.
  • Meet KPI targets and support internal teams with operational challenges.

Requirements

  • Native Spanish and advanced C1 English communication skills.
  • At least 1 year of experience in customer service and hospitality.
  • Experience with CRM systems such as HubSpot or Aircall.
  • Strong analytical thinking and research skills.
  • A positive, proactive, and responsible attitude.
  • A personal computer with at least 8 GB RAM.
  • A stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience in hospitality is a plus.

Benefits

  • Fixed schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Supportive leadership focused on development and long-term cooperation.
  • A culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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