(Hebrew & English) Customer Support Consultant, hospitality (remote)

21 hours, 54 minutes ago
Contract
Entry Level
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver outstanding customer support via phone calls, chats, and emails.
  • Build and maintain strong, lasting customer relationships.
  • Keep up with and adopt evolving tools and technologies used by clients.
  • Handle sensitive customer data securely and in accordance with policies.
  • Apply customer happiness best practices to ensure high satisfaction.
  • Maintain deep understanding of client solutions and meet assigned KPIs.
  • Communicate and collaborate with developers and cross-functional specialists.

Requirements

  • Excellent Hebrew and English skills (C1 for both spoken and written).
  • At least 6 months of experience in a customer support role.
  • Strong analytical thinking and research skills.
  • Experience in the travel industry.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience in hospitality or logistics (nice to have).
  • Experience with CRM systems such as Zendesk (nice to have).

Benefits

  • Flexible schedule.
  • Opportunity to cooperate fully remotely.
  • Inclusive international environment.
  • Compensation paid in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, and internal health policy.
  • Responsive leadership focused on your development and long-term cooperation.
  • Support for self-development and a culture built on trust with no time-tracking requirements; certain benefits and conditions may vary by engagement and independent contractors may not be eligible for all items.

Interested in this position?

Apply directly on the company website

Apply Now

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