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(Fluent Ukrainian & English) Head of Innovation (Global)

6 days, 19 hours ago
Ukraine
Contract
Executive
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
LLM
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SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 46

Description

  • Own and execute the existing AI transformation strategy and drive it forward quickly.
  • Identify gaps, dependencies, and bottlenecks and resolve them proactively.
  • Refine the innovation strategy based on market feedback, client needs, and real-world learnings.
  • Contribute to building AI-powered service offerings beyond headcount-based models.
  • Prototype, test, and scale solutions from proof of concept to client deployment.
  • Define reusable AI components such as knowledge bases, copilots, QA automation, and intelligent routing.
  • Own revenue targets for innovation-driven offerings.
  • Partner with Sales and Business Growth teams to position AI solutions in client conversations.
  • Develop pricing and packaging strategies for hybrid AI and human service models.
  • Build repeatable frameworks, workflows, governance, and reporting for the innovation function.
  • Define and track success metrics such as speed to pilot, adoption, cost efficiency, and revenue impact.
  • Drive implementation of AI agents into internal workflows and identify automation opportunities that improve efficiency and margins.

Requirements

  • Upper-Intermediate (B2) or higher English level.
  • Proven experience in a senior leadership role at Head or Lead level.
  • Strong commercial mindset with a deep understanding of margins and revenue impact.
  • Solid understanding of AI, LLMs, and automation workflows.
  • Experience aligning cross-functional teams.
  • Hands-on approach to testing ideas through pilots and structured validation.
  • Data-driven decision-making with a focus on measurable outcomes.
  • High ownership mentality and accountability.
  • Strong organizational and structured thinking skills.
  • Experience in BPO, CX, or service-based companies is a plus.
  • Experience launching AI-driven products or automation solutions in production is a plus.
  • Familiarity with pricing models for SaaS or AI-enabled services is a plus.

Benefits

  • Opportunity to work fully remotely.
  • Compensation in USD.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on growth and long-term cooperation.
  • Opportunities for self-development.
  • A culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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