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(fluent Polish) Technical Support Consultant, remote (Future Openings)

1 day, 17 hours ago
Slovakia, Belgium, Czech Republic, Poland
Contract
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 11

Description

  • Provide technical support to customers via calls, chats, and emails.
  • Resolve support inquiries of varying complexity, including how-to questions and product assistance.
  • Gather technical information needed to resolve complex customer cases.
  • Troubleshoot common issues using the knowledge base and update transaction statuses when needed.
  • Maintain up-to-date knowledge of client products and services.
  • Securely handle customers’ sensitive information.
  • Escalate complex, repetitive, or merchant-related issues to the L2 team.
  • Ensure proper case handling and follow-up to support timely issue resolution.
  • Work to maintain customer satisfaction across all interactions.

Requirements

  • Excellent English and Polish communication skills, with at least C1 proficiency in both spoken and written language.
  • Minimum of 1 year of experience in Customer Support.
  • Ability to quickly learn and navigate new systems, tools, and platforms.
  • Tech-savvy mindset.
  • Customer-oriented and responsible attitude.
  • Experience in Technical Support is a plus.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.

Benefits

  • Monday to Friday schedule, 9:00 am–5:00 pm CET.
  • Fully remote work opportunity.
  • Compensation in USD.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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