(Fluent German & English) Customer Support Consultant (remote)

2 hours, 52 minutes ago
Contract
Junior
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer support via emails and calls.
  • Follow internal procedures and standard operating procedures.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Handle sensitive customer data securely and carefully.
  • Apply customer satisfaction best practices in daily support work.
  • Maintain a strong understanding of client solutions and track KPI performance.
  • Communicate with developers and cross-functional specialists to solve issues.

Requirements

  • Excellent German and English language skills at C1 level or higher for both speaking and writing.
  • 6–12 months of customer support experience.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload speed.

Benefits

  • Fixed schedule: Monday–Friday, 10 AM–6 PM UTC.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Responsive leadership focused on development and long-term cooperation.
  • No time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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