Agente de Suporte - Vaga afirmativa Pessoa com Deficiência (PcD)

1 week, 2 days ago
Full-time
Entry Level
Customer and Technical Support
SumUp

SumUp

SumUp is a leading global financial technology company that provides affordable payment solutions and easy-to-use point of sale systems for small businesses. With a mission to make accepting card payments accessible to all, SumUp offers innovative tool...

Capital Markets
1K-5K
Founded 2012
$427M raised

Description

  • Atender clientes por chat, WhatsApp e ligações com comunicação clara, eficiente e gentil.
  • Orientar e treinar clientes para usar melhor o aplicativo e o site.
  • Registrar sugestões, opiniões e feedbacks dos clientes.
  • Analisar feedbacks e sugerir melhorias em produtos e processos internos.
  • Fortalecer o relacionamento entre a SumUp e os merchants ao longo do ciclo de vendas.
  • Apoiar a fidelização dos clientes por meio de atendimento transparente e personalizado.

Requirements

  • Ensino médio ou técnico, ou ensino superior completo.
  • Conhecimento avançado de informática.
  • Afinidade com tecnologia, navegação e uso de ferramentas como pacote Office.
  • Excelente comunicação verbal e escrita.
  • Experiência em trabalho em equipe.
  • Capacidade de adaptação e resiliência.
  • Inteligência emocional.
  • Disponibilidade para rotina 100% home office.

Benefits

  • Plano de saúde e odontológico SulAmérica.
  • Acesso ao Zenclub para apoio psicológico.
  • Previdência privada.
  • Vale-refeição/alimentação.
  • Auxílio home office.
  • Wellhub.
  • Seguro de vida.
  • Crédito financeiro.
  • Licença maternidade de 6 meses e paternidade de 3 meses.
  • Day off no aniversário.
  • Break 4 Me: 30 dias adicionais de descanso remunerado após 3 anos de empresa.

Interested in this position?

Apply directly on the company website

Apply Now

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